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Customer Service Manager

Position Description

Directs and coordinates all activities of the Customer Service Dept.
Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized.
Provides leadership, mentors, coaches , and empowers staff members to ensure transaction timelines are met or exceeded.
Cultivates customer loyalty through a commitment to customer satisfaction.
Supports preparation of proposals, quotes and presentations.
Position Requirements

Communicates effectively with staff members and customers, demonstrating effective use of written, verbal, non-verbal, and active listening skills.

Strong planning, organizational, analytical, decision making and problem solving skills while demonstrating situational awareness.

Strong interpersonal and teamwork skills that include demonstrated expertise with management, negotiation, conflict resolution and customer service.

I would like to apply for the post of Customer Service Manager bases at your esteemed organisation. I have attached my CV.

CV:

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