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Customer Service Associate CSO Glendale AZ 13190

Parker

PARKER HANNIFIN

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For 100 years the company has engineered the success of its customers in a wide range of diversified industrial and aerospace markets.

PARKER AEROSPACE

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world’s leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today. In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner. Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker’s success.

CUSTOMER SUPPORT OPPERATIONS
Customer Service Associate – CSO Glendale, AZ Req 13190

POSITION SUMMARY
Conducts analyses and administers programs or portions of programs to ensure fulfillment of program obligations, performance goals, and control of program costs.

ESSENTIAL FUNCTIONS
1. Conducts program plan studies for assigned programs or portions of a program. Prepares budgets and schedules to meet contractual/project requirements and modifications to agreement.
2. Monitors financial status of programs by tracking and analyzing current revenues and expenses and advising management of the projected effect of any modifications to agreements.
3. Monitors and reports performance against plans to ensure that contractual, cost and schedule objectives are met. Collects, analyzes and summarizes information and trends utilizing program management software.
4. Coordinates cross-functional development of project plans and interfaces with suppliers as required to fulfill project obligations.
5. Initiates business contacts and correspondence and prepares required documentation to ensure accurate records of program compliance are maintained.
6. Participates in continuous improvement activities and provides suggestions for cost reduction and improved efficiency.
7. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks, and/or participating in professional associations.
8. Complies with federal, state, and aerospace industry regulations; ensures adherence to requirements and advises management on needed actions.
9. Contributes to team effort by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement).

Job Requirements: QUALIFICATIONS
Education and Experience
Bachelor’s degree (BA/BS) in Business Administration, Engineering. Also related field and an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Professional entry level position. May have limited prior industry experience or worked with direction in student internship programs.

Knowledge, Skills and Abilities
Knowledge of key program administration principles and concepts and general business operations. General knowledge of legal and regulatory requirements related to program administration. Basic understanding of continuous improvement techniques and methods. Ability to research and analyze data and develop recommendations or resolve problems by drawing on internal information; work with only general work direction and instructions regarding the scope of assignments; determine priority and order of assignments. Ability to read, analyze, and interpret financial reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to define problems, collect data, establish facts, and draw valid conclusions. Proficient with standard business applications software (e.g. databases, spreadsheets, etc.). Ability to establish program plans and report status utilizing program management software. Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.

TYPICAL MENTAL AND PHYSICAL DEMANDS
While performing the duties of this job, the employee is required to sit. The employee frequently is required to use hands to operate a computer and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at once. Overnight, long distance travel may be required, based on the individual needs of the position.
(The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.)

HOW TO APPLY
Please upload resume in Word or PDF format with your online application at parker.com/careers referencing Job ID 13190. A cover letter summarizing experience against above qualifications is recommended.

EQUAL EMPLOYMENT OPPORTUNITY
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.

I would like to apply for the post of Customer Service Associate CSO Glendale AZ 13190 bases at your esteemed organisation. I have attached my CV.

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