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Customer Service Associate Bilingual St Petersburg
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Location: St. Petersburg
Job type: Permanent
Aircraft type:
Contact:
Sector: Airport
Job Role:
-
Requisition ID
105590
USA-Florida-St. Petersburg
Description
Electronic Systems
Customer Service Associate
St. Petersburg, FL
SAVING LIVES AND MAKING THE WORLD A SAFER PLACE TO LIVE
L3 Technologies is a leading provider of a broad range of communication, electronic and sensor systems used on military, homeland security and commercial platforms. L3 is also a prime contractor in aerospace systems, security and detection systems and pilot training. Electronic Systems (ES), headquartered in Arlington, Texas provides a broad range of components, products, subsystems, systems and related services for military and commercial customers. We are a company of innovators, game changers, and entrepreneurs and embrace innovative and progressive ideas to advance our products for our customers.
Our Values are an integral part of who we are. We seek candidates who share our values:
Integrity
Excellence
Accountability
Respect
SUMMARY:
SUMMARY: Under general supervision, performs a wide variety of non-routine tasks involving the coordination of customer service inquiries and problems in a call center environment. Reviews customer problem and initiates action for repair, replacement/return or field service; or refers highly unusual situation to higher authority for review and reconciliation. Must be able to perform the essential duties and responsibilities with or without reasonable accommodation. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Answers and responds to telephone inquiries about products and services. Gathers information from internal experts about product capabilities relative to specific customer needs. Reviews customer inquiries, problems, requests, and suggestions and initiates action for repair, replacement, return or field service as guided by customer service policies. Coordinates repairs and technical support with field personnel, program management and planning departments. Responds to customer service inquiries including: tracking of customer returns, warranty information, billing problems, etc. Promotes products and services as appropriate. Processes service orders and prepares necessary and appropriate correspondence regarding same. Maintains, logs, records, and files. Performs other clerical support duties as required/directed by supervisor. Cultivates, improves and sustain relationships with customers and ensures customer satisfaction by following up with customers and Field Technicians through service completion. Provides informative proactive feedback to management regarding any customer service issues/problems.
Bilingual, English and Spanish speaking required
Qualifications
EDUCATION and/or EXPERIENCE:
High School graduate. Two (2) to four (4) years’ experience in customer service environment, preferably in high technology manufacturing industry. Must be computer literate and be proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.). Knowledge of MRP and CRM systems required.
OTHER SKILLS AND ABILITIES:
Must possess excellent communication skills with ability to exchange information and interface effectively with employees and/or customers clearly and concisely. Must have ability to perform multiple activities simultaneously and execute effectively under strict time constraints. Must be Bilingual/Spanish. Position requires a team player with professional maturity.
If you are excited about Saving Lives and Making the World A Safer Place to Live, Sharing our Values and Exceeding our Leadership Excellence Expectations, please introduce yourself by sending your resume to: L3 Careers
L3 Technologies, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. L3 provides equal employment opportunity for all persons, in all facets of employment. L3 maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected characteristic.
US Security Clearance Required
:
None
Schedule
:
Full-time
Shift
:
Afternoon - 2nd
Travel
:
No
Organization
:
Division - Security & Detection Systems-20000066
Job Level
:
Entry Level
Job Posting
:
Feb 28, 2019, 12:55:36 PM
Job
:
Sales Administration
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