Customer Service Assistant
Apply now
Location: India
Job type: Permanent
Aircraft type:
Contact:
Sector: Airport
Job Role:
Customer Service Assistant
Location: Ahmedabad, Amritsar, Chandigarh, Chennai, Dehradun, Delhi, Goa, Jaipur, Jodhpur, Lucknow, Mumbai, Nagpur, Pune, Srinagar, Udaipur, Vadodara and Varanasi.
Eligibility Criteria
*
Age - Below 25 years
*
Marital status - Unmarried
*
Education - Graduation from a recognized university
*
Should be willing to work in shifts
*
Well groomed
*
Fresher or 1 to 2 years of experience in similar industry
Job Profile
*
Provide efficient guest service and optimize revenue.
*
Perform various customer service functions at the airport (check-in / boarding gate and ramp).
*
Perform allocation assigned as per the roster.
*
Check status of all flights including catering uplift and adjust as required.
*
Handle special situations and conditions. e.g - Flight disruption / cancellation / overbooking.
*
Carry-out the upgrades according to the guidelines in respect of overbooking.
*
Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.
*
Ensure safe / efficient operation of all activities at the Airport.
*
Ensure all ground handling activities are conducted as per Airline standards and policies.
Apply Online
Apply for this job