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Customer Service Agent Relief Agent

Vacancy Announcement
DATE: December 11, 2018

TO: All Qualified Applicants

FROM: Human Resources

RE: Customer Service Agent (Relief agent)

LOCATION: Fairbanks, Alaska

CLOSING DATE: Open Until Filled
This announcement is for a Customer Service Agent position for Ravn Air Group. This
position reports to the Fairbanks Airport Supervisor and is responsible for providing
assistance to passengers for Ravn Connect and Ravn Alaska. The successful candidate will
have previous customer service experience, professional communication skills, and ideally,
some experience in the aviation industry.

This is a non-exempt, relief position utilized as needed at the Fairbanks station. Position
works an irregular schedule in Fairbanks, however overtime may be required as dictated by
business needs. Candidate must be flexible – able to work days, nights, weekends, holidays,
and overtime as needed.
Minimum Qualifications  High School Diploma/GED Required;  Strong customer service skills are required;  Ability to prioritize multiple tasks;  Able to work with minimal supervision in a public setting, while maintaining focus around multiple

employees and distractions;  Ability to lift up to 50 pounds on a consistent basis;  Professional appearance and demeanor;  Attention to detail and accuracy at all times is required;  Must have strong record with good attendance and punctuality;  Able to pass a background check;  Comfortable working in an airport environment around odors and sounds typically associated with
operating aircraft.

Duties & Responsibilities  Responsible for ensuring that every customer is served in an efficient, thorough and courteous manner;

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 Responsible for placing customer service second only to safety;  Upholds Ravn values in all activities and interactions;  Works interactively and cooperatively with all related departments;  Advises customers of any flight updates within established guidelines;  Responsible for completing annual recurrent training relative to regulatory and Company requirements;  Maintain confidentiality of Company affairs with customers or within hearing distance of customers;  Other duties as assigned and within the scope of this position. 
ALL INTERESTED PERSONS ARE ENCOURAGED TO SUBMIT A CURRENT RESUME AND COMPLETED
EMPLOYMENT APPLICATION TO RAVN AIR GROUP VIA EMAIL, FAX, OR BY MAIL:

Fax: (
Mail: Ravn Air Group, Human Resources, 4700 Old International Airport Road, Anchorage, AK
Ravn Air Group is an Equal Opportunity Employer. We adhere to a policy of making
employment decisions without regard to race, color, religion, sex, national origin, citizenship,
age or disability. We assure you that your opportunity for employment with Ravn Air Group
depends solely on your qualifications.

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I would like to apply for the post of Customer Service Agent Relief Agent bases at your esteemed organisation. I have attached my CV.

CV:

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