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Customer Service Agent Passenger Services
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Location: Birmingham International Airport
Job type: Permanent
Aircraft type:
Contact: Not Specified
Sector: Airport
Job Role:
These are 25 hour permanent contracts based at Birmingham Airport. The rate of pay is £8.21 per hour.
Job Summary
To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Job Responsibilities
- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and quarantine as required
- Make public address announcements as required
- Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
- Maintain the highest standards of safety and security at all times
Career Progression
You will commence the role as a Grade 1 Agent Level 1, after successful completion of 12 months service subject to passing the probationary period and demonstrating competence in all basic and intermediate tasks, you will become a Grade 2 employee. Following a further period of development and subject to job vacancies arising you will have the opportunity to apply for other positions /promotion.
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements. Qualifications & Competencies- In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be able and willing to type and learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Passionate about customer service
- Self motivated and able to work independently
Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.
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