Start your job search

Customer Service Agent Cargo District Basle Mulhouse Strasbourg 80

Position description

Swiss WorldCargo is the cargo division of Swiss International Air Lines Ltd. Our focus and strategy is clearly based on high-added-value products and intensive care solutions. Swiss WorldCargo offers an wide airfreight network with over 120 destinations in more than 80 countries. The cargo sales organization for the district Basel is the main interface for the forwarders located in either Basle, Mulhouse or Strasbourg. The cargo network from/to Basel so as Strasbourg is covered by truck connections to either Zurich or Geneva.

We are looking for a new team member with good negotiation skills and strong ability to convince. You will take care of customers logistic needs, complaints handling and provide transportation solutions in order to maintain and develop current or potential business. You will have an important role to create additional activities and added value solutions within a very dynamic environment of the local health care business with increasing air cargo competition. Requested capacity will be blocked either by existing and prearranged allotments or new bookings. Besides our customers, the local forwarding agents, you will communicate to different interfaces such as internal departments, stations abroad and providers.

You will be able to join an interesting environment and a small but efficient team with a total of 3 team members which is led by a supervisor and reports to the Head of Cargo Switzerland.

Your Duties

* Perform bookings and re-bookings
* Generating revenue by promoting Swiss WorldCargo worldwide Network and service solutions/products
* Develop and secure current and potential business
* Perform and follow up short term sales activities such as offer special rates upon spot requests
* Conduct operational supervision of special shipments
* Find short term transportation solutions with providers such as ground handling agents, unit load device suppliers, local trucking companies
* Inform/advise customers about general rules and regulations in the air cargo business
* Establish written offers to customers and secure proper and timely follow-up
* Accept and dispatch air cargo shipment according to IATA, FOCA and Swiss WorldCargo regulations
* Conduct post shipment activities; e.g. written statements
* Coordinate claims and complaints handling with team and interfaces
* Coordinate import handling issues and monitor special import shipments with local interfaces
* Participate in local team meetings and customer events

Requirements

* Business school level or adequate education in Air cargo / Forwarding Industry
* Proven, successful experience in sales activity
* Very good language skills: German, French and English (spoken and written)
* Good MS office user knowledge
* Work effectively with others and be a team-oriented person
* Critical thinking and problem solving skills
* Solution oriented thinker and ability to master difficult and challenging situations

Contract:
CLA CH

Employment level:
80%

Department:
Swiss WorldCargo

Workplace:
Basel Airport

Starting date:
August 1st, 2018 or upon agreement

Application deadline:
June 15th, 2018

I would like to apply for the post of Customer Service Agent Cargo District Basle Mulhouse Strasbourg 80 bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.