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Customer Service Agent

Vacancy Announcement
DATE: June 19, 2018

TO: All Qualified Applicants

FROM: Human Resources

RE: Customer Service Agent

CLOSING DATE: Open Until Filled

This announcement is for a Customer Service Agent with Ravn Air Group. This position
reports to the Airport Supervisor and is responsible for ensuring that every customer is
served in an efficient, thorough and courteous manner. The successful candidate will have a
professional and friendly demeanor, and the ability to work efficiently in a fast-paced
environment.

This is a non-exempt, full time, benefits-eligible position. Position works a flexible schedule in
Kotzebue, which includes nights, weekends, and holidays.
Minimum Qualifications
 High School Diploma or GED required;  Strong customer service skills;  Ability to prioritize multiple tasks;  Able to work with minimal supervision in a public setting, while maintaining focus around multiple

employees and distractions;  Ability to safely lift up to 50 pounds on a consistent basis;  Professional appearance and demeanor;  Attention to detail and accuracy is required at all times;  Able to pass a background screening;  Comfortable working in an airport environment around odors and sounds typically associated with

operating aircraft. Duties & Responsibilities  Responsible for ensuring that every customer is served in an efficient, thorough and courteous manner;  Responsible for placing customer service second only to safety;  Works interactively and cooperatively with all related departments;  Advises customers of any flight updates within established guidelines;  Responsible for completing annual recurrent training relative to regulatory and Company requirements;  Maintain confidentiality of Company affairs with customers or within hearing distance of customers;  Other duties as assigned and appropriate within the scope of this role will be required.

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ALL INTERESTED PERSONS ARE ENCOURAGED TO SUBMIT A CURRENT RESUME AND COMPLETED
EMPLOYMENT APPLICATION TO RAVN AIR GROUP VIA EMAIL, FAX, OR BY MAIL:



Fax: (

Mail: Ravn Air Group, Human Resources, 4700 Old International Airport Road, Anchorage, AK
Ravn Air Group is an Equal Opportunity Employer. We adhere to a policy of making
employment decisions without regard to race, color, religion, sex, national origin, citizenship,
age or disability. We assure you that your opportunity for employment with Ravn Air Group
depends solely on your qualifications.

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I would like to apply for the post of Customer Service Agent bases at your esteemed organisation. I have attached my CV.

CV:

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