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Location: Manchester
Job type: Permanent
Aircraft type:
Contact: Not Specified
Sector: Airport
Job Role:
Temporary Customer Service Agent Manchester Airport - £8.40 per hour
Immediate Start Dates
Job Summary
Here at Swissport we are looking for the best of the best.
So why not start your journey here with us at Manchester Airport.
We are the worlds largest ground handling company and we are looking for fresh, new and talented individuals to start an exciting career in aviation on our Customer service team.
We checked in over 7 million passengers last year along with 3.1 million bags at Manchester Airport.
Our Customer Service agents provide help and support to a range of different customers from a range of different backgrounds. At Swissport no two days will ever be the same for you.
We work with some of the best known airlines at Manchester Airport so we require a people who can provide the friendliest and warmest welcome to our customers.
Your journey will start with full two week training along with other successful candidates.
Full uniform will be provided and you will also have access to subsidised onsite parking.
Contract Permanent
The following responsibilities are associated with this role:
· Assist passengers/customers with self-service check-in kiosks
· Inspect and verify passenger documentation
· Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
· Manage passenger baggage processing including handling and fee calculation if applicable
· Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
· Direct passengers through Customs, Immigration, and Quarantine as required
· Make public address announcements as required
· Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
· Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
· Comply with Swissport Standard Operating Procedures (SOPs)
· Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
· Produce work-related documentation when required
· Maintain the highest standards of safety and security at all time
· Other duties as assigned
Qualifications & Competencies
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