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Job Role
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Customer Service Advisors
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Location: London
Job type: Contract/Locum
Aircraft type:
Contact: Jane Morris
Sector: Hospitality, Airport
Job Role:
Customer Service Advisors
Seasonal Contract 4th March – Mid October 2019
Salary: £21000.00 plus commission
London Reception Centre, SE1 7NJ
As a worldwide travel expert, with 40 sales offices and more than 10,000 team members serving over 2 million customers annually, The Travel Corporation is a highly successful international travel group. Our business is built on value, quality and providing an outstanding leisure experience, plus an uncompromising commitment to customer service.
Travcorp UK Limited, a part of the Travel Corporation, represents its sister companies Trafalgar, Insight Vacations, Grand European Travel, Costsaver and Brendan Vacations in London. Our services range from - transfers to guests’ chosen hotel, Meet and Greet at their London Hotel, Local Host services, and our unique London Reception Centre; everything to ensure their stay in London is trouble free.
As a company we are looking for candidates keen to build a career within the Travel Industry; join our team of seasonal Hosts as a stepping stone to a greater career path!
THE ROLES
A fantastic opportunity for customer focused individual, to join our team of Hosts responsible for assisting our guests whilst in London; the roles are fun, energetic, with lots of variety!
We have 3 teams of Hosts - Airport Hosts, Local Hosts and London Reception Centre Hosts – these teams are incredible friendly, outgoing, enthusiastic, great attention to detail and always go above and beyond for their guests.
As an Airport Hosts you will be on hand to welcome our guests as they arrive into London Heathrow, assisting them to their waiting driver; and ensure our guest’s arrival into their London hotel is smooth, you will also be liaising with our London Reception Centre and our team of Hotel Hosts.
As a Local Host you will be responsible for assisting our guests whilst in London– accompanying them as they attend a panoramic tour of London, covering a hospitality desk within our London Hotels, providing a meet and greet service at the Eurostar, ensuring guests have all the information required to enhance their time in London as well as greeting our guests as they arrive back from their trips around the UK or Europe.
As a Reception Centre Host, you’ll be there to offer a professional and friendly welcome to our guests, help with any queries they might have and ensure that all trip departures are smooth and trouble free. Your duties will also include answering phone calls and replying to emails, as well as a variety of admin duties, plus with your above average knowledge of London, you will offer our guests advice and information on what to see and do during their stay.
KEY RESPONSIBILITIES
- You’ll be there to offer a warm welcome to our guests upon arrival at either Heathrow Airport or their London Hotel
- To deal pro-actively with any issues and resolve problems satisfactorily as they arise.
- To advise our guests on how to make the most of their time in London.
- Sell an array of sightseeing options to our guests
- Offer a check in service to our departing guests.
- Assisting guests on their departure around UK, Ireland or over to Europe.
- Communicate effectively with guests, colleagues and various departments within our business.
- Answer email enquiries from overseas offices and guests.
- Liquidation process – banking of monies.
- Record Keeping
- To assist with Eurostar see offs
- Assist with Hotel visits
- Pack preparation for our on the road trips
IDEAL CANDIDATE
- Customer service experience.
- Excellent communication skills both verbal and written
- Has knowledge of London and its many attractions.
- Positive, friendly, enthusiastic personality.
- Ability to remain calm and professional at all times.
- Flexible team player with the confidence to work unsupervised.
- Computer literacy and numeracy a must.
- Familiar with word and excel.
- Accuracy and attention to detail.
- Punctuality – early starts are a vital part of the role.
What we can offer you – a friendly, fast paced, enjoyable working environment, and the opportunity to forge a career with a major Travel Company.
Apply for this job