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Customer Relations Assitant Specialist

Qualifications

We are looking for Customer Relations Assistant Specialist and reliable team member who will work in our Antalya headquarters.

Our requirements for this position;
* Bachelor’s degree in related field
* Must possess excellent written and verbal communication skills in Turkish and German and have good English skills
* Analytical; must have process-driven mindset
* Excellent computer skills (Excel, PPT, reporting tools etc.)
* Core competencies of clear and precise communication, analytical and quick thinking, reasoning, enquiring mind, customer focus, innovative outlook and problem-solving orientation
* Experience of working in a fast and dynamic environment
* Have a high-stress tolerance with an ability to think on one’s feet
* Good knowledge of EU261, SHY and aviation authority regulations,

Job Description

Customer Relations Assistant Specialist responsibilities will be;
* Knowledge-based customer correspondence approval/rejection processing,
* Provision of guidance to outsourced service providers,
* Social Media savvy,
* Feedback and evaluation of high priority customer feedback (written and verbal) incl. Legal and escalated cases.
* Finding customer orientated solutions with Company interests in mind,
* To ensure up-to-date knowledge of current policies and procedures,
* Supporting the review and implementation of customer related processes in-house and at the contact centers,
* Participate in calibration processes and quality assessments of contact center performance,
* Monitor all aspects of the contact center performance
Produce quality and perfromance analyses and reports for all channels,
* Monitor contact center KPIs,
* Invoice control,
* Support any projects and tenders in the department,
* Support the head of department and the Contact Center Operations manager wherever required.

I would like to apply for the post of Customer Relations Assitant Specialist bases at your esteemed organisation. I have attached my CV.

CV:

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