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Customer Quality Representative Pool Posting

Customer Quality Representative Pool Posting-ONT00145

Description

BOMBARDIER

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

Aircraft Build Phase

- Manage the Progressive Acceptance process with assigned Customers
- Work with Operations & Quality personnel to confirm production build milestones and schedules
- Chair bi-weekly customer conference calls and plan Customer PAs during the various build stages
- Conduct Non-Conformance Report (NCR) reviews with Customers, as required
- Track and ensure Customer snag closure with Operations, Quality & the Customer
- Review and analyze all Customer snags, recommend permanent corrective actions and update the Customer Protection Boards as necessary
Aircraft Delivery Phase

- Assist in the aircraft readiness activities for Customer delivery with the Contracts Operations & the AMO team
- Manage the rectification of Customer Acceptance snags with the delivery team.
- Prepare all of the various delivery documents required by Customers to take delivery of their aircraft
- Organize post-delivery quality delivery debrief sessions with internal teams to deliver Customer feedback
- Review and analyze all Customer Delivery snags, recommend permanent corrective actions and update the Customer Protection Boards as necessary
Aircraft In-Service Phase

- Follow up on In-Service documentation queries from customers
- Assist and lead problem solving workshops on customer related issues

Qualifications

As our ideal candidate,

- You hold a university or college degree/diploma in aviation and/or engineering, or equivalent experience
- You have a minimum of 3 years’ experience in a customer facing role, coordinating product customization, meeting customer specifications and driving customer satisfaction
- You have the proven ability to mobilize other functions to respond to customer needs, role modeling Amazing Customer Experience best practices
- You have a demonstrated ability to communicate with all levels in the organization capable of discussing technical, design, and process ideas
- You are calm and have a professional demeanor with excellent communication skills, especially in high pressure customer and senior management forums
- You are self-motivated, independent, team player requiring minimal supervision
- You possess superior negotiation and conflict resolution skills
- You have the ability to work flexible hours to meet production and customer delivery schedules

Bombardier is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disablities Act (AODA), Bombardier will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Whether your candidacy is moving on to the next step of the hiring process or not, we will keep you informed by email or by phone. Join us at careers.bombardier.com

Your ideas move people.

Job: Quality Assurance
Primary Location: CA-ON-Toronto Downsview
Organization: Aerospace
Schedule: Full-time
Employee Status: Regular

Job Posting: 25.01.2019, 10:20:28 AM

Unposting Date
Ongoing

I would like to apply for the post of Customer Quality Representative Pool Posting bases at your esteemed organisation. I have attached my CV.

CV:

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