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Customer Quality Engineering Director
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Location: Phoenix
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:
Join a team recognized for leadership, innovation and diversity
Customer quality role within the Aerospace ISC Quality organization. This organization is responsible for providing a vital link between our Honeywell teams and the customer.
The individual in this customer facing position will report to the Sr. Director for Customer Quality in the role of Customer Quality Director. This position will also have a matrix reporting relationship into the Customer Business Team VP’s associated with supported customers.
The individual in this position will be responsible for providing aerospace level quality support to the assigned customer(s). The successful candidate will work closely with the Customer Business Teams (CBT) as well as the Integrated Supply Chain Product Centers. They will develop the strategic direction for their team and the initiatives that will continually improve our customer quality performance. The person will also be involved daily in the detailed project of the team and be responsible to lead projects for at least one customer.
This position involves working directly with customers daily, influencing / working closely with the site quality leadership teams, CBT, and CP&S teams aligned to the assigned customer.
The position requires breadth of technical experience across multiple programs and products, both electrical and mechanical, in order to effectively communicate with the customers. The successful candidate has experience in managing globally diverse teams, effectively communicating with senior management, developing a strategic strategy, handling multiple priorities, influencing, and solving complex problems with incomplete information.
Activities:
* Develop strategic strategies by working with assigned customer quality manager for each customer.
* Develop strong growth plans for each team member.
* Support and provide direction to a globally located team.
* Lead and drive Customer Zero Defect Plan. Coordinate with site quality on project identification and completion.
* Development and delivery of customer communications related to quality initiatives and issues.
* Establishment and maintenance of customer relationships, delivery of proactive customer communication to senior leadership.
* Developing, validating, and approving ISC / Engineering Root Cause and Corrective Action (RCCA) resulting from customer quality investigations.
* Developing, reviewing, approving, and/or leading customer quality improvement plans (QIP).
* Manage disclosures reporting with the customer.
* Influence site quality actions on customer quality performance indicators: voice of customer / escapes / disclosures.
15
Talent management
35
Lead improvement teams
10
Strategic planning
10
Project Management
30
Customer and Communication
YOU MUST HAVE
* Bachelors Degree in Engineering
* Ten (10) years experience in a Quality, Engineering, Manufacturing/Operations, or Science related role.
* Eight (8) years experience with the aerospace industry, products, customers and regulatory environment.
* US Citizen or permanent resident is required due to government contracts.
WE VALUE
* Six Sigma Greenbelt certification.
* A working knowledge of aerospace quality practices including regulatory requirements and industry standards (e.g. AS9100, FAA, EASA and Government Regulations).
* Strong computer skills.
* Strong communication skills both verbal and written.
* Experience with project management and facilitation.
* Ability to interface effectively with all levels of leadership.
* Effective interpersonal skills to interface within and between culturally diverse organizations.
* Proven problem solving skills, including ability to interpret business performance and financial data, define actions, and implement solutions.
* Excellent team building skills, creating constructive and open environments for sharing data.
* Experience in managing global virtual work groups.
Must be a US Citizen due to contractual requirements.
Honeywell Aerospace Overview
INCLUDES
* 1st Shift
* Some Travel Required
* ADDITIONAL INFORMATION
* Job ID: HRD60231
* Category: Integrated Supply Chain
* Location: 111 S 34th St., Phoenix, AZ 85034 USA
* Exempt
* Must be a US Citizen due to contractual requirements.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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