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Customer Project Manager CPM

Position Description

The Customer Project Manager reports to the Director of Airframe Operations and will be responsible for the overall success of the assigned project to ensure quality, schedule and budget are achieved by coordinating with all departments supporting the project. The Customer Project Manager will be responsible for being the primary customer contact and managing a successful customer experience.

Prepares event quotations for customer approval. Identifies event discrepancies and provides customer with appropriate options.

Reviews customer invoices for accuracy of signoffs, labor, material issues and pricing. Ensures that pricing reflects customer commitments, special programs, warranty, economic consideration, etc. , as applicable.

Administers contracts and special programs. When necessary, develops presentations representing the customer’s situation and negotiates with the manufacturer.

Maintains communication with the customer regarding the status and disposition of the program and their financial obligations.

Resolves customer billing disputes.

Administers, processes and resolves issues for customers.

Administers and coordinates discounts and mark-ups as required.

Resolves Work In Process (WIP) issued with the accounting department.

Travels to customer locations to establish and maintain good working relationships.

Provides information to customers regarding programs, pricing and capabilities to generate sales to the Facility.
Position Requirements

Must be authorized to work in the US.

High School diploma required, degree preferred.

Minimum of three years experience with aircraft maintenance.

Knowledge of Corporate aircraft models such as Lear, Hawker, Falcon, Gulfstream, highly desirable.

Strong financial acumen; prior experience with budgets and financial statements.

Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility.)

Strong verbal and written communication skills, as well as presentation skills.

Experience building strong working relationships with customers.

Prior experience in MS office to include MS Project.

Prior program management experience.

Ability to travel to customer locations to establish and/or maintain a good working relationship.

I would like to apply for the post of Customer Project Manager CPM bases at your esteemed organisation. I have attached my CV.

CV:

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