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Customer Project Manager

Position Summary

The Customer Project Manager will serve as the central hub of information scheduling and overseeing the progress of large maintenance activities in coordination with the flight operations and management services departments. Customer Projects Supervisor provides the business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; provides for the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved.

Responsibilities

* Interprets and applies contract requirements and special programs. Ensures that cost and selling prices are fair, accurate and provide a reasonable profit to the facility.

* Drives the activities needed to meet commitments and monitors hours applied to the work scope to ensure alignment with proposal.

* Ensures milestones are achieved to ensure the work scope remains on track and develops recovery plans when the work scope goes off track.

* Coordinates the quoting for and approval of work arising out of the aircraft planned work scope.

* Communicates and collaborates with all interfacing departments as necessary to ensure the smooth and efficient execution of the work scope.

* Ensures that any business-related problems that a customer encounters are resolved fairly and expeditiously.

* Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to ensure customer satisfaction objectives are continually met.

* Promotes and nurtures facility and customer relationships.

* Monitors pricing and pricing policies and provides recommendations for program pricing issues

* Supports the administration of warranty claims.

* Interfaces with finance to provide the required credit information.

* Chairs customer debrief and departure debrief meetings

* Provides for all line services requirements of the customer during the maintenance visit and at departure.

* Monitors the processing of the aircraft work order to ensure accurate and timely invoicing.

* Collects the progress payments as required.

* Coordinates and monitors all customer follow up activities.

* Supports corporate mission and vision through achievement of department goals and objectives.

* Observes administers company rules and regulations and safety policy as they apply to the Customer Projects Department.

* Performs other related duties as assigned by the Operations Manager of MRO Services

Education

Bachelor’s degree or equivalent experience

Experience

Minimum of 5 years’ experience in managing large maintenance jobs

Aviation experience required

Skills and Abilities

* Excellent written and verbal communication skills

* Enjoys a high level of customer interaction

* Able to work a flexible schedule and work on-call shifts in order to support 24/7 nature of flight schedule

* Requires after-hours support of aircraft mechanical situations or to complete time sensitive projects

* Ability to provide excellent service to suppliers, operators or owners with high or unreasonable expectations

* Self- motivated, able to work independently and with minimal direction

* Pro-active and creative problem solver

* Able to travel occasionally

I would like to apply for the post of Customer Project Manager bases at your esteemed organisation. I have attached my CV.

CV:

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