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Customer Experience VOC System Analyst
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Location: South Africa
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:
Division Travel
Department Travel
Job Type Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Site Randburg
Purpose and Context of the Job Comair Limited, a JSE-listed Aviation Company, is looking for applicants for a Senior Travel Consultant (HWT) position based in Randburg, Gauteng at the Comair Travel offices. The Travel Consultant’s responsibility is to generate revenue, maximize productivity, maintain high service levels and reach targets through the fulfillment of email, phone, web and direct enquiries for new or existing customers.
Key Performance Areas • To ensure pre-payment is received by specified dates in order to avoid penalties & ensure bookings are still secure.
• To customize itineraries, provisional bookings and quotations in order for the customer to use our product, secure a booking, and continue to book through us.
• To deliver prompt, efficient and effective service within required timeframes in order to ensure customer satisfaction and repeat business.
• To convert a maximum number of calls and enquiries into secured bookings which increase our revenue & margin.
• To build relationships with suppliers in order to ensure the best possible rates and confirmed bookings.
• To broaden and maintain product knowledge in order to extend the best possible service to customers.
• To perform general administrative tasks required within the department.
Requirements • Grade 12 (Essential)
• GDS qualification (Essential) Amadeus preferable
• Tertiary qualification in Travel & Tourism (Essential)
• IATA / UFTAA (Desirable)
• 4 years’ experience within an IATA registered travel agency, handling international reservations (Essential) of which 1 year experience includes dealing with corporates/groups/ conferencing (essential)
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