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Customer Analyst

ARE YOU A TRAVELER?

WE ARE LOOKING FOR A

Customer Analyst

At SAS we believe that travelers are the future. We also believe in a new era of Marketing where the customer truly is set in the middle of everything we do. Ensuring we develop and execute with a data driven approach.

Customer Development and Analytics (CDA), a part of the Global Brand and Marketing department, is the heart and the brain of SAS data driven digitalized communication strategy.

The main responsibility of the unit is to analyze customers and their behavior. This results in communication and marketing strategies, and tactics and reporting to management.

You’ll get to work on SAS global marketing and strategic marketing projects. We are looking for candidates with a strong analytical mindset, a customer centric & insights driven approach at heart. Successful candidates should also have the mindset of a true traveler that thrives in an international dynamic environment.

Main Tasks:

* Be a dynamic and highly professional member of the Customer Analytics team

* Be part of cross-functional teams for marketing communication

* Evaluate and analyze outcomes of communication strategies and tactics i.e. marketing analysis, A/B testing and other initiatives

* Building and maintaining predictive models.

* Optimize and personalize customer communication in omni-channel to maximize customer experience.

* Deliver customer-insights based on data to relevant stakeholders

* Execute on analytical insights

* Present results in internal and external fora

Education:

* B Sc or higher in relevant academic discipline

* Experience from operative and analytical CRM work

* Preferred experience from working with analysis in the context of digital media in Google Analytics or similar platform

* Superficial (or deeper) knowledge of predictive analytics

* Experience in working with tools for predictive analytics (e.g. SAS Enterprise Miner, SAS Enterprise Guide, SPSS Modeler, R or Python)

* SQL and/or Base SAS

Experience:

* Approx 2-5 years successful experience from advanced customer analytics

* Experience and understanding of customer program building and development

* Experience from digital arena

* Experience from working with strong premium brands

* Experience from driving transformation/change from A to B

* Multi-national experience or demonstrative sensibilities that will enable effective cross-country relationships and activity

* Experienced capability, knowledge and community builder

Personal Profile:

* Excellent communication (both written and verbal) and presentation skills

* Creative, open-minded, and enthusiastic about creating new opportunities for marketing and analytics

* Ability to motivate and cooperate with different internal departments

* High personal drive and positive attitude

* Strong executing skills

* Meticulous attention to details and accuracy

* Solid team player

* Strong business orientation

The position is located in Stockholm, with business travel mainly within Scandinavia. You must be authorized to work within EU. For this position, SAS will not sponsor any work authorization.

If you have any questions regarding the position, please contact: Botan Calli - Botan.Calli@sas.se

Please send your application as soon as possible by using the apply button. We ask you to respect that we will not handle applications submitted via email.

Send your CV and application no later than 20. February 2019.

I would like to apply for the post of Customer Analyst bases at your esteemed organisation. I have attached my CV.

CV:

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