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Customer Account Specialist

Requisition ID: 6456

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Customer Account Specialist to join our team in Crawley, West Sussex. At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins training, networking and mentoring.

Interested yet? Apply now and embark on your next worthwhile adventure!

Job Summary

Rockwell Collins Information Management Services (“IMS”) is currently searching for an Account Manager to join our Account Management Team and will be responsible for our Key Accounts to support our Global Airports Division. Account Management Qualifications. Serves as customer liaison for assigned customers, managing all elements of customer relationship activities. Has direct responsibility for customer metrics such as sales, on time delivery and customer acceptance/satisfaction. May be responsible to prepare proposals and negotiate contracts for programs that are primarily hardware with a limited amount of non-recurring effort. This role directly affects the relationship between the company and the customer.

Job Responsibilities

* Managing Account’s focused on maintaining customer satisfaction leading to the retention & development of services to existing customers.

* Coordinating disposition of technical logistical & operational customer requests.

* Ensuring that day to day business is conducted within the guidelines of established contracts company policies and procedures including ISO 9001.

* Monitoring of system performance & management of service delivery to meet & exceed contracted SLAs including preparation of service delivery plans as required

.* Coordination of change management & outage notification processes.

* Pricing & preparation of proposals for new requirements and contract.

* Raise necessary engineering tasks through the appropriate agreed procedures.

* Oversee project management of small implementations.

* Attending customer meetings & ensuring accurate minutes are taken and distributed.

* Preparing Account Development plans for the region & reporting against progress in regularupdates to the Head of the Account Management team (EMEA)

* Managing & growing your own personally assigned Accounts.

* Reporting on progress towards achieving sales goals

* Contributing to the preparation of budgets’.

* Attending regular sales/business meetings as appropriate.

* Deliver successful projects exceeding customer expectations.

* Preparing cost estimates & proposals for follow-on work.

* Ensure opportunity pipeline & sales forecasts are accurate and up to date in Salesforce.

Basic Qualifications

* Significant experience in Account Management and Sales of IT solutions in the Aviation Industry.

* A clear understanding of key performance indicators both financial and otherwise.

* Proven experience in representing a company to all customers suppliers control authorities and other parties as needed.

* Previous experience in executing win strategies across the business via competitive tenders/request for proposals.

* Leading and collaborating across multi-cultural teams.

* Strong acumen in industry standards/trends.

* Good understanding of competitive business models of and their strengths and weaknesses.

Other Qualifications

* Ability to identify and qualify account development opportunities.

* Ability to negotiate and close sales opportunities.

* Ability to lead the development and delivery of proposals.

* Ability to manage relationships and grow the business at large revenue producing accounts.

* Ability to deliver to aggressive deadlines.

* Advanced market research analysis service monitoring and strategic planning skills.

* Ability to work with other business areas to identify/qualify opportunities.

Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, or any other protected status.

I would like to apply for the post of Customer Account Specialist bases at your esteemed organisation. I have attached my CV.

CV:

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