Start your job search

Crew Specialist sales engagement incentives

Innovation is at the heart of how we operate and how we thrive in a competitive airline industry. Together we work hard, we laugh, we share, we support each other, we look after each other and we celebrate our successes.

The key objectives of the Specialist: Crew Sales, Engagement and Incentives are to drive spend per passenger and continuously improve Jetstar crew engagement, motivation and sales skills.

Our Product and Ancillary Revenue team are an integral part of the broader Commercial function. Working across exciting products including our in-flight entertainment, car hire and credit card, the team ensures the Jetstar products provide the right level of choice for our customers and makes their trip with us a valued experience. With a holistic focus on the customer’s travel journey, using data analytics and working with the broader business, the team is able to innovate and improve our product offering, tailoring to different customer segment needs.

Reporting to the Senior Manager, Flight Product, your main accountabilities will include:
• Helping to develop crew Initial Sales training content
• Coaching of trainers to deliver sales training
• Helping to develop crew recurrent/ongoing sales training content.
• Market research into best in class training programmes to deliver insights to improve sales training
• Manage crew launches for range launches through ambassadors and head office staff
• Develop fair, transparent motivating Incentive programmes
• Drive continuous improvement utilising crew feedback

To be successful in this role, you will demonstrate the following skills & experience:
• Experience in direct B2C selling (required)
• Experience in developing and delivering sales training programmes
• Experience in developing and managing engagement and incentive programmes
• Strong relationship, stakeholder management and influencing skills (at all levels of the organisation)
• Excellent verbal, presentation and written communication skills.
• Strong listening skills
• Excellent analytical and data insight skills
• Ability to develop and present strategies and plans
• Sound understanding of project management methods
• Ability to develop and deliver programs through to completion with a strong commitment to meeting budget, timeframe, quality requirements

About Us
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

I would like to apply for the post of Crew Specialist sales engagement incentives bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.