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Location: Indianapolis
Job type: Permanent
Aircraft type:
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Sector: Operations
Job Role:
At Republic Airline, our mission is to provide a safe, clean and reliable flying experience. We believe this is best accomplished by focusing on our vision, “With the BEST people, products and performance, we will be America’s Regional Airline of choice.” Republic Airline, based in Indianapolis, operates a fleet of 188 Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 100 cities in 35 U.S. states, Canada, the Caribbean and Central America. The airline provides fixed-fee flights operated under our major airline partner brands of American Eagle, Delta Connection and United Express. Our 10 domiciles include CMH, DCA, EWR, IND, LGA, MCI, MIA, ORD, PHL and PIT. With more than 5,500 talented aviation professionals, Republic Airline is a great place to get your career off the runway!
POSITION PURPOSE
Develops and coordinates individual pilot and flight attendant schedules.
ESSENTIAL DUTIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.
* Maintains the integrity of the flight schedule by ensuring that all segments have been assigned to a legal crew.
* Maintains compliance with applicable union agreements, Company policy, and FAA regulations for flight scheduling.
* Tracks crew flight and duty times. Resolves flight crew compliance issues and rest requirements based on appropriate regulatory requirements and ensures all crew member assignments are in accordance with FAA mandated regulations and company policies.
* Coordinates with dispatchers and other departments to resolve problems that arise during the day-to-day operation and implements plans to correct operational issues.
* Coordinates with the training department to contact disqualified crewmembers as needed in an effort to gather information pertinent to their schedule.
* Anticipates operational disruptions and solve them in a proactive manner.
* Ensures that changes to the published schedule are communicated to crewmembers in a timely manner.
* Processes current and future trip swaps, trip drops, sick calls, emergency leaves and other daily schedule modifications.
* Provides excellent and timely customer service to crewmembers, including hotel and flight crew reservations and deadhead passes when required.
* Provides coaching and on-the-job training as directed.
* Participates in shift meetings, shift turnover and briefings as required.
* Performs other duties as assigned or required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.
EDUCATION and/or EXPERIENCE.
High school diploma or general education degree (GED). Two years previous experience in direct customer service contact. Familiarity with Microsoft Office applications.
PREFERRED EDUCATION and/or EXPERIENCE
At least 3 years related experience. Experience in a call center environment.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner.
REASONING/PROBLEM SOLVING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Able to deal with conflict effectively while treating all employees with respect.
DECISION MAKING
Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Able to move about the work environment.
Frequently required to stand, walk, sit, talk and hear.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Typically not exposed to extreme environmental conditions.
Must be able to work a varied schedule including nights, weekends and holidays.
TRAVEL REQUIREMENTS
None.
Republic Airline is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
* We are an Equal Opportunity Employer.
* Please view Equal Employment Opportunity Posters provided by OFCCP here at javascript:void(0); .
* Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Republic Airline, based in Indianapolis, operates a fleet of approximately 190 Embraer 170/175 aircraft and offers scheduled passenger service with 950 daily flights to 100 cities in 35 U.S. states, Canada, the Caribbean and Central America. The airline provides fixed-fee flights operated under our major airline partner brands of American Eagle, Delta Connection and United Express. The airline employs about 5,500 aviation professionals. Visit javascript:void(0); at javascript:void(0); for more information, follow the company on Instagram, Twitter and YouTube, and connect on Facebook or LinkedIn.
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