Closing date 20171120
Apply now
Location: South Africa
Job type: Permanent
Aircraft type:
Contact:
Sector: Operations
Job Role:
Job Title Customer Service Agent - ORTIA
Division Airport Operations
Department OR Tambo International Airport
Job Type Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Site OR Tambo International Airport
Purpose and Context of the Job Comair Limited, a JSE listed Aviation Company, is looking for applicants for Customer Service Agents based in Johannesburg, Gauteng at OR Tambo International Airport. A Customer Service Agent is required to provide a high standard of customer service in order to promote and support customer loyalty.
Key Performance Areas • To improve and maintain customer service excellence and the handling of service disruptions by minimizing complaints and increasing compliments.
• To comply with all company policies and procedures to achieve optimal operational excellence.
• To support the company’s financial objectives by actively saving costs and adhering to CR guidelines.
• To manage own development and personal growth.
• To build and maintain relationships across departments and other airlines to provide cross-functional support.
Requirements • Grade 12 (Essential)
• Without work experience: Tertiary qualification (Essential)
OR
• 6 months on-the-job supervised training with Comair (Essential)
OR
• Without qualification: 1 year work experience in the customer service industry (Essential)
• Tertiary qualification in Travel and Tourism or similar (Desirable)
• 1 year work experience in aviation industry (Desirable)
Apply for this job