Care Team Officer
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Location: Brussel
Job type: Permanent
Aircraft type:
Contact:
Sector: Airport
Job Role:
Care Team Officer
Mission
The Care Officer has a supporting role to the Passenger Services in handling various irregularities.
Tasks
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Provide efficient care in case of irregularities such as misconnections, short connections, cancelled flights, delayed flights, overbookings, aircraft changes, load restrictions, check-in errors, up-and downgrading, diversions, care and rerouting for denied passengers.
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He/She is cross functional and back-up for various sub activities within Passenger Services such as check-in and boarding and ticketing
Profile
* High school diploma or equivalent through experience
* 2 years of experience as a Passenger Services Agent
* Profound knowledge of check-in and boarding procedures
* Theoretical and practical knowledge of reservation, on re-routings , create and customize reservation files
* Driver’s license
* Fluency in English/French/Dutch
* Customer oriented
* Stress resistant
* flexible
* Organization skills
* Team spirit
We look forward to receiving your CV and motivation letter!
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