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Business Process Analyst

We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.

About the role:

This role will see you join Virgin Australia’s newly formed Continuous Improvement team and be responsible for identifying quantifiable opportunities for improvement. You will review and analyse current business processes and practises – mapping “As Is” and recommending “To Be” business processes.

You will be the conduit between the Business subject matter experts and the Continuous Improvement Team, supporting and guiding business problem solving utilising proven improvement methodologies. Other key responsibilities will include:

* Facilitating business process mapping workshops as required

* Contributing to the measurement of expected benefits.

* Performing analysis and reporting on cost-benefit and return on investment for proposed system and process changes

* Reporting on business process and continuous improvement activities as required.

Who you are:

An influencer. You can adapt your communication style to effectively work with and influence different personnel, internally and externally and respectfully challenge the norm and “push back” where required.

An incredible communicator. You pride yourself on your verbal and written communication skills. You can produce clear, detailed and accurate documentation and clearly communicate with technical and non-technical stakeholders.

An analytical thinker. You have excellent analytical, mathematical and creative problem-solving skills and can come up with solutions logically and efficiently.

An organised multitasker. You pride yourself on your ability to take initiative and effectively prioritise and execute tasks in a high-pressured environment.

What you’ll need:

* Demonstrated ability to expertly understand business needs and translate into business processes

* Extensive experience in the use of business process and system mapping techniques, eg BPMN, and demonstrated skill in the application of these tools with multiple stakeholders.

* Demonstrated success in being able to conceptualise complex technical issues and resolve issues quickly

* Ability to perform process updates to a high level of accuracy

* Ability to conduct research into systems issues and processes as required

* Demonstrated ability to quickly learn new process mapping software

* Demonstrated knowledge of full suite of Microsoft Office tools

What you’ll get from us:

Other than the opportunity to work for the iconic Virgin brand and an award-winning airline…

This role will give you great exposure to aviation specific business principles and see you working alongside stakeholders from across on the business on a broad range of initiatives.

As a Virgin Australia team member, you will also receive fantastic employee benefits including discounted flights for you, your family and friends (across domestic and international) and global accommodation options.

Interested?

If you are ready for your next challenge and are excited to play an integral role in business improvement for an award-winning airline, then please apply now!

I would like to apply for the post of Business Process Analyst bases at your esteemed organisation. I have attached my CV.

CV:

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