Start your job search

Base Manager

Tigerair Australia has a vision to be the value airline of choice for all Australians and is committed to delivering the best in terms of safe, affordable and reliable air travel with friendly service. As part of the Virgin Australia Group, Tigerair plays an important role in the Group vision to change aviation for good.

About the role:

Reporting to the Head of Customer Delivery, the Base Manager Sydney is responsible for the management and performance of Tigerair’s Sydney cabin crew base. The Base Manager will develop a team of high performing cabin crew, ensuring safety, customer service, staff engagement and operational performance targets are not only met but exceeded by their team.

Other key responsibilities will include but not limited to:

* Create a strong and dynamic culture that supports crew engagement and enablement

* Promote the delivery of outstanding customer service through maintaining service standards and recognising crew who consistently exceed customer expectations.

* Manage the welfare, performance and development of Sydney based cabin crew

* Provide the primary communication link between cabin crew and the rest of the business, ensuring that information is timely, clear, tailored and relevant to cabin crew

* Manager the Sydney Crew Base facility and the Sydney Cabin Crew budget.

* Manage and respond to Day of Operations issues, incidents and events

* Manage rostering and crewing issues in accordance with the Cabin Crew EBA and in conjunction with the Rostering and Crewing teams.

* Ensure cabin crew adhere to all company policies, procedures and customer service delivery standards;

* Ensure cabin crew maintain compliance in accordance with CASA regulations and the company approved appropriate manuals, timeframes, and instructional requirements;

* Actively support the Tigerair Safety, Quality, Compliance and Risk Management Programs.

* Support the business initiatives to meet set OTP targets by attending regular meetings, deliver set projects and actions within timeframes and by monitoring and investigating cabin crew delays;

* Lead and manage projects and other initiatives as required.

Who you are:

To be successful in this role you will have solid people management and leadership experience ideally within an airline operation. You will have excellent verbal and written communication skills and experience building engaged, high performing teams. You will be required to travel and be contactable after hours at times, so flexibility and the ability to work in a fast paced 24/7 environment is required.

Your skills and experience will include:

* Demonstrated experience within an airline in a role responsible for managing a large and mobile workforce;

* Adept at managing people, including exposure to performance and attendance management principles.

* Ability to work to strict time lines (project management)

* Effective leadership skills and demonstrated experience in building a high performing team;

* Excellent communication skills, verbal and written;

* Computer skills essential;

Interested?
If you are looking for the next challenge in your career, have a passion to drive continuous improvement and work in a varied role with cross exposure to multiple departments within an airline group, then apply now!

19 Sydney Base Manager Position Description.docx

I would like to apply for the post of Base Manager bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.