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Assistant Learning Manager Ground Operations Leadership

Location: Hong Kong

Department: Learning Academy

Reports to: Learning Manager – Customer Experience, Ground Operations Leadership

Purpose

Design and deliver operational and service leadership programmes for CX airport, cargo and global contact centre supervisory staff and above.

Engage stakeholders to identify operational and service leadership development opportunities and create solutions.

Ensure frontline airport, cargo and global contact centre leaders are well equipped with updated skills, knowledge, managerial and leadership competencies, and service excellence orientation to manage station, staff and suppliers optimally.

Key responsibilities and tasks

* Manage the deployment and delivery frontline operational and service leadership development programmes for airport, cargo and global contact centre managers and supervisors.

* Consult and liaise with Learning Manager – Customer Experience, Ground and leadership development team to identify training needs and curriculum design.

* Be responsible for course content development, updates and evaluations

* Actively drive on-demand, distant, and mobile learning. Promote social and collaborative learning across ground operations leadership roles.

* Be part of the training delivery team to deliver training and participate in corporate leadership development programmes when required.

Qualifications / Experience

* 3+ years of leadership and management development experience

* In-depth subject matter knowledge

* Operational leadership experience (managerial or supervisory level) in either airport service, cargo service, or global contact centre is advantageous

* Role model of customer service and operational excellence

* Strong personal presence and verbal / non-verbal communication skills

* Excellent verbal and written communication skills in English

* Flexible and adaptable

* Strong planning and organising skills

* Facilitation skills to deliver learning sessions

* Great team lead and ability to manage trainers

* Embrace learning technology and be a passionate learner

* Willingness to travel extensively

Competencies

* Organisational Understanding

* Planning and Organising

* Communication

* Analysis and Problem Solving

* Accountability

* Interpersonal Effectiveness

Application deadline : 14 September 2017

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

I would like to apply for the post of Assistant Learning Manager Ground Operations Leadership bases at your esteemed organisation. I have attached my CV.

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