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Analyst Airport Customer Experience Administration

Location: Sky Harbor Municipal Apt (PHX-TRML)

Additional Locations: None

Requisition ID: 26797

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Hubs & Gateways Team within the Customer Experience Division. This position will be responsible for working with station management to analyze data, look for trends, report on the trends, and provide recommendations.

Specifically, you’ll do the following:

* ​Runs and distributes the daily hub outlook report

* Analyzes baggage performance, generates performance reports

* Coordinate and assist with the administration of company and departmental policies and procedures relating to Occupational Injuries (OI), leaves of absence (LOA) under Family and Medical Leave (FML) and Medical Leave of Absence (MLOA).

* Provide support to the department Manager and Administrators.

* Monitor daily work queues and manage daily department checklists.

* Maintain confidentiality of sensitive information and dispatch sensitive questions to Manager or Administrators as needed.

* Provides detailed feedback to airport management to take action on

Qualifications

Required Qualifications

* Bachelor’s Degree in technical field or equivalent experience/training

* ​Strong quantitative, analytical, and problem solving skills including data mining and reporting

* Excellent organization abilities

* Ability to work effectively under pressure and prioritize responsibilities

* In-depth knowledge of airline customer service functions

* Ability to effectively handle multiple, concurrent duties with minimal supervision

* Intermediate knowledge of Microsoft Office only to include Word, Excel, PowerPoint, Outlook, etc.

Preferred Qualifications

* 3 years of airline experience with hub experience

* Hyperion experience

* Knowledge of Airportal, Staff Plan/Manager, OPA

Additional Locations: None

Requisition ID: 26797

Nearest Major Market: Phoenix

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ERP, Sales Consultant, Data Mining, Technology, Sales

I would like to apply for the post of Analyst Airport Customer Experience Administration bases at your esteemed organisation. I have attached my CV.

CV:

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