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Airside Ramp Services Agent Baggage Handling

Job Summary

To provide the necessary under-wing ground support services to aircraft as required by our customer airlines. This includes (but not be limited) to the loading and unloading of baggage , sorting and transporting baggage to and from the aircraft and the operation of specialist ground servicing equipment. 

   

Job Responsibilities 

• Unload passenger luggage, bulk and/or containers/pallets, onto carts and/or dollies
• Deliver passenger luggage to claim area and unload onto conveyor system
• Load/unload wheelchairs and child strollers and deliver to designated location
• Provide special handling of luggage as required/directed
• Placement of chocks and cones around the aircraft
• Drive and/or operate ground support equipment which may include baggage tugs, baggage carts, aircraft steps,  belt loaders,  aircraft ground power units, tow bars, container loaders, water/lavatory service trucks and aircraft de-icing units.
• Collect and load live animals and dangerous goods on onto aircraft
• Report all equipment malfunctions to the appropriate supervisor/manager
• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
• Comply with Swissport Standard Operating Procedures (SOP’s)
• Maintain the highest standards of safety and security at all times
• Other duties as assigned 

Career Progression You will commence the role as a Grade 1 Agent; after successful completion of 12 months service, subject to passing the probationary period and demonstrating competence in all basic and intermediate tasks, you will become a Grade 2 employee. Following a further period of development and subject to job vacancies arising you will have the opportunity to apply for other positions/promotions.    COMPANY TRAINING MODULES (to include)  

• GE01 / UK19                                       Company Induction / Equality, Diversity and Data                                                             Protection
• UK20B                                                Emergency Response Procedures Customer facing
• GE03C                                                Health & Safety Pax Specific
• GE15                                                  Manual Handling
• DG01                                                  Dangerous Goods
• UK02                                                  Baggage Reconciliation
• UK08                                                  GSAT
• GE-UK-07                                           Fire Awareness
• Airline Product Knowledge                    Customer Specific
• RA01                                                  Aircraft Chocking & Coning
• RA02                                                  BTU Ramp Equipment Tractors 
• RA03                                                  Conveyor Belt Loader
• RA04                                                  CCT / BCT / PDT
• RA05                                                  Ground Power
• RA07                                                  Passenger Boarding Steps
• GE08                                                  ULD
• RA16                                                  Hand Signals, Guides person, Banksman 

Tasks & Activities:

MANDATORY 
 

• Corporate Induction
• Departmental Induction
• Accounting and Authorising (AAA)
• Dangerous Goods Regulations (DGR) Awareness
• Defect  Reporting
• Emergency Procedures Awareness
• Role Specific / General Security Training (GSAT)
• Health & Safety / Fire Awareness
• Manual Handling
• Aircraft Chocking & Coning
• Aircraft Door Operation (Open & Close)
• Aircraft Loading (Inc Nets)
• Banksman
• Containerised Freight Loading
• Equipment Washing
• Baggage Conveyor (Positioning)
• Electrical Equipment Charging
• Ground Power Unit (GPU)
• Passenger Steps (Towable)
• Tow Tractors (Including EBTs)
• Trolleys, Trailers & Dollies

Operational: 

• Aircraft Cleaning
• Airport Driving Permit (ADP)
• Departure Walk Round Checks
• Equipment Checking (Oil & Water)
• Passenger Marshalling
• Pre-Arrival (AGNIS) / FOD Check
• Snow Clearance
• Wing Walking
• Additional Bag Hall / Cargo Services Duties as required
• Aircraft Stand Guidance Systems
• Cabin Heater
• Coach Driving
• Driveable Fuel Bowser
• Fixed Electrical Power (FEP)
• Fork-Lift Operator
• Towable Fuel Bowser
• Unit Load Device (ULD) 

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications and Competencies 

• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.
• Able to work as part of a team in a challenging environment
• A full driving licence
• Previous experience working in an aviation environment is desired
• Ability to speak additional languages is desired

Swissport is an equal opportunities employer, for further information on this, please visit javascript:void(0);.

 

 

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