Airport Services Supervisor Melbourne 7 month contract

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Location: Melbourne
Job type: Permanent
Aircraft type:
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Sector: HR & Recruitment
Job Role:

Cathay Pacific Airways Australia is looking for a motivated and professional Airport Services Supervisor to oversee the operation out of our Melbourne port. This role is to cover a period of parental leave and is expected to be for a period of 7 months.

Are you an experienced airline professional looking to deliver the best possible operation and premium airport experience for our customers? You will form part of a team of passionate Airport Services Supervisors, who care deeply about our customers and our brand of delivering a "Life Well Travelled".

If you are interested in this opportunity, please read the information below of what is required in this role.

* Applications close on Tuesday 4 October at 23:59 AEST

* You must have the right to live and work in Australia to be considered for this role

* Shortlisted candidates may be asked to attend an assessment centre in mid-late October

Purpose

Oversee and ensure daily airport operations run smoothly and efficiently whilst complying with established safety, security and quality standards. Deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance. Deputise as the Airport Services Manager as required.

Safety First, Quality Always

* Rigorously execute corporate safety, security and quality policies to ensure the station, the staff and suppliers fully comply with established quality standards and regulatory requirements

* Achieve absolute operational integrity, with zero safety defects and security infringements

* Support the Airport Services Manager to identify and mitigate personal, safety and security risks in the airport environment for our customers and in the workplace for staff (suppliers included)

* Deputise as the airline’s Operational Duty Holder (ODH) of the airport, adhere to the risk escalation process to the Functional Duty Holder (FDH)

Operational Excellence

* Manage the team to achieve operational excellence, being on time and error free

* Support the Airport Services Manager to implement innovative ideas and proactively strive to do things differently and better in all aspects of our business and operations

* Continuously drive improvement in operational performance, effectiveness and productivity

* Ensure and conduct regular Quality Control checks on station performance, including provision of service by suppliers

* Conduct thorough flight briefing to the team if required

Outstanding Product and Services

* Uphold and effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points

* Support and ensure the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

* Ensure people and team are up-to-date with the latest product knowledge

* Proactively support the use of new technologies in the customer services

Crisis Management Capability and Preparedness

* Support the internal team and suppliers to have the capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies

* Proactively prevent and manage flight disruption and irregularity

* Ensure customers are cared for, informed and giving choice where possible through the use of disruption management tools

Staff Development and Performance Management

* Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork

* Supervise and mentor direct reports, encouraging effective collaboration

* Actively engage with employees to enhance communication and their understanding of department goals

* Enhance the employee experience in line with the role level and Cathay Pacific’s internal brand promise of Life Well Travelled

Supplier Management

* Assist in monitoring and conducting regular (at least monthly) performance review meetings with suppliers

* Support the Airport Services Manager to implement any action plan in an efficient manner and keep track of progress with documentation

Cost Efficiency and Productivity

* Manage daily productivity and flexibility in resource deployment

* Support the Airport Services Manager to drive down costs and seek new revenue opportunities

* Support and carry out station administration duties, including rostering

* As a local functional representative, respond and co-ordinate on appointed subject matters

Represent CX/KA interests in the Airport Community

* Support the Airport Services Manager to develop external airport relationships in the best interests of CX/KA – authorities, suppliers and service providers, oneworld partners, and other airlines

Academic qualifications

* Diploma qualification as a minimum

* Bachelor’s degree in any field with experience in airline is desirable

Knowledge, skills, training and experience

* Fluency in verbal and written English

* 3 - 5 years airport operational / customer handling experience

* 1 - 3 years experience in a supervisory / management capacity

* Superior independent working capabilities with strong decision-making skills

* Self-motivated and committed leader who enjoys teamwork

* Strong customer service mentality with superior interpersonal skills

* Full technical knowledge and capability (multi-skilled) to perform each airport job function.

* Broad understanding of the mode of operation of the Company, oneworld partner carriers and other airlines

* Understand all international regulatory safety, industry and operational requirements and trends

* Ability to manage and use time effectively, set and meet deadlines and establish the desired outcome within the given time

* Ability to handle and react effectively and spontaneously to the different operational modes such as normal operations, disruption, Emergency and Accident and contingency situations
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