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Airport Services Supervisor Melbourne 3 year contract

Location: Melbourne, Australia

Cathay Pacific Airways Australia is looking for a motivated and professional Airport Services Supervisor to oversee the operation out of our Melbourne port. This is a full time, 3 year contract role working a rotating roster. Please note that work shifts are dependent on the flight schedules which could mean early morning (3am starts) or late evening finishes (12am).

You will form part of a team who care deeply about our customers and our brand of delivering a "Life Well Travelled". As an Airport Services Supervisor your main duty is to oversee and ensure daily airport operations run smoothly and efficiently whilst complying with established safety, security and quality standards.

If you are interested in this opportunity, please read the information below of what is required in this role.

Key Responsibilities:

* Deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.

* Support the Airport Services Manager to identify and mitigate personal, safety and security risks in the airport environment for our customers and in the workplace for staff (suppliers included)

* Manage the team to achieve operational excellence, being on time and error free

* Assist in monitoring and conducting regular (at least monthly) performance review meetings with suppliers

* Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork

* Uphold and effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points

* Support and ensure the team to deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact

* Deputise as the Airport Services Manager as required.

Requirements:

* Diploma qualification as a minimum

* Bachelor’s degree in any field with experience in airline is desirable

* 3 - 5 years airport operational / customer handling experience

* 1 - 3 years experience in a supervisory / management capacity

Competencies:

* Fluency in verbal and written English

* Superior independent working capabilities with strong decision-making skills

* Self-motivated and committed leader who enjoys teamwork

* Strong customer service mentality with superior interpersonal skills

* Ability to manage and use time effectively, set and meet deadlines and establish the desired outcome within the given time

* Ability to handle and react effectively and spontaneously to the different operational modes such as normal operations, disruption, Emergency and Accident and contingency situations

Application Deadline: Wednesday 29 November, 23:59 AEST

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

I would like to apply for the post of Airport Services Supervisor Melbourne 3 year contract bases at your esteemed organisation. I have attached my CV.

CV:

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