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Airport Manager

Position: Airport Manager

Location: Pan India

Work Experience: 7-10 years

Qualification: Graduate in any discipline

Responsibilities:

To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services and ticketing office in an efficient and professional manner.

* Leading the Customer Services Team
* Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at the Station.
* Drive Ground Service performance to deliver service excellence consistently across the domestic network.
* Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures.
* Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management.
* Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction.
* Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch points.

* Safety and Security
* Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and or company policies.
* Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft.

* Contingency Handling Preparedness
* Plan for and ensure preparedness to deal with irregular operations and crisis situations.
* To ensure preparedness and understanding of ERP to handle the crisis.

* Others
* Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification.
* Monitoring OTP and take corrective measures.
* Ancillary revenue targets to be achieved.
* Other duties and projects which may be assigned from time to time.
* Represent the airline’s interest in the airport community (e.g. AOC, SITA CUTE, etc.).
* Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws).
* Ensure regular quality checks, audits are conducted for internal team and GHA for regular compliances and service delivery.

* Skills & Attributes
* Ability to train, motivate, guide and supervise a team of newly recruited staff.
* Good Communication skills.
* Strong IT skills including full suite of MS Office applications.
* Must be able to work irregular hours / shift work.
* Possess an aptitude for customer service.

I would like to apply for the post of Airport Manager bases at your esteemed organisation. I have attached my CV.

CV:

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