AeroClub Administrator

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Location: Cambridge
Job type: Contract/Locum
Aircraft type:
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Sector: Business & Administration
Job Role:

A vacancy has arisen within Cambridge Airport for a part time (25 hours per week /2 days 2 mornings per week) Cambridge Aero Club Administrator. Further hours negotiable.

Working within the Cambridge Aero Club and General Aviation Centre reception, the ideal candidate will have strong interpersonal skills and be customer focused, with good communication skills.

This is a demanding and rewarding role which requires a high degree of self motivation and the ability to demonstrate initiative.

Duties to include:
- Welcoming and handling of visiting General Aviation customers and pilots, including the processing of landing fees, the facilitation of refuelling requests and liaison with the Airport Operations department
-Welcoming and handling of Cambridge Aero Club customers including:
- Sales and marketing of Aero Club products
- Managing the bookings system for flying lessons
- Handling telephone and e-mail enquiries and bookings
- Raising invoices for customers at the point of sale and taking payments
- Establishing the “front end” customer facing part of the business and helping to develop existing customer relationships
- Establishing communications systems with customers to facilitate the distribution of club updates, blogs and news with a strong emphasis on working with Social media. An excellent understanding of online platforms would be advantageous.
- Preparation and processing of invoices, receipt of cash and reconciling accounts using the SAGE system
- Controlling the small amount of stock held, including monitoring stock levels, maintaining accurate records of stock held and re-ordering stock as required
- Liaising with Airport Accountants to help ensure accuracy of transactions and financial record keeping.

The ideal applicant will have proven customer service, administration and IT skills. Knowledge of Microsoft word/excel and SAGE would be an advantage, although training will be given.

The General Aviation Centre operates 7 days a week therefore, working hours will include weekends.
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