Account Manager
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Location: Ashford
Job type: Permanent
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Sector: Finance & Accountancy
Job Role:
LMS Trainer and Educator
Account Manager - Ashford, Kent
Salary - £25,000
Hours of Work - 37.50 a week
The main purpose of the role is to be responsible for managing client relationships and working with internal teams to deliver a consistently high standard of service and to contribute to the overall growth and profitability of the business through proactively seeking opportunities to drive efficiency saving and client revenue.
Responsibilities:
* Be involved in client campaign planning and initiate/manager internal activities to meet these requirements.
* Receive client instructions and implement their requirements using the resources available, ensuring the correct procedures are followed and SOP’s are maintained.
* Liaise with clients on an on-going basis and manage expectations where appropriate.
* Analyse and interpret client management information, make recommendations where necessary and initiate bespoke reporting as appropriate.
* Deliver levels of service which meet the needs of clients and customers that in turn increases business opportunities.
* Regularly review and monitor client SLA’s to ensure that service levels are being met. Report findings to Department Managers.
* Arrange and manage client meetings (on and off site) to include management presentations where appropriate.
* Determine the potential of client contracts and implement the appropriate strategies to realise this potential.
* Actively explore with clients the benefits to be gained from using the other companies within the group.
The successful candidate will:
* Be an excellent communicator (both verbal and written) with the ability to adapt styles based on audience/situation
* Have experience of managing and developing relationships with customers and/or suppliers
* Have experience of working for solutions-based service provider
* Be computer literate with an aptitude for using IT to maximum benefit
* Have sound negotiating/persuasive skills
* Have a highly professional personal presentation
* Seek and respond positively to challenges
* Have a tenacious and logical approach to problem solving
* Be a conscientious ‘supplier’ to clients/customers
* Be flexible – have an ability to work in a constantly changing and challenging environment
* Have a clean driving licence
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