Senior Flight Operations Controller

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Location: United Kingdom
Job type: Permanent
Aircraft type:
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Sector: Pilot, Cadet Pilot
Job Role: Pilot, Cadet Pilot

Senior Flight Operations Controller

CAE Parc Aviation is excited to work exclusively with a renowned airline based out of Luton, London

The Key focus of the Senior Flight Operations Controller is to provide support to the Operations Duty Manager and dedicated focus to elements of the airline's operation on a fleet or airline basis. Acts as an assistant to the Operations Duty Manager ensuring the local requirements and nuances of the different airline AOCs and Markets are understood and considered during operational decision making, whilst managing the Airline Operations Controllers and their day to day duties. Provides a focal point of contact for the airline NPs and senior representatives bridging TOCC services and the needs of the airline and its Market within the live operational environment.

Responsibilities:

As required by the on-shift Operations Duty Manager, take responsibility for the active management of specified aircraft operations including any relevant lease-in/out or special operations, maintaining 24-hour operational control and responding to minimise the impacts of irregularities & disruptions
Develop and maintain an in-depth knowledge of the operating programme, customer profile and privileges and approvals of the airlines' Air Operator Certificate (AOC) and act as a source of expertise and on-shift advice for the on-shift Operations Duty Manager
Develop and maintain strong relationships with senior management including Nominated Persons of the airlines' AOCs and wider Market operational teams
Monitor and advise the on-shift Operations Duty Manager on irregularities or disruptions arising in parts of the overall airlines' flying programme and recommend solutions to mitigate the impact on on-time performance, customer experience and crew efficiency
Understand and provide advice to the Operations Duty Manager in respect of local government, airport authority, regulatory authority, handling agent and/or Market tour operator for the local airline geographies and operating context
Develop and maintain strong working relationships with Airline Operations Controllers (TOCC AOCs) working closely and collaboratively to understand the potential impact of weather situations
Understand and work in close cooperation with the Aviation Engineering and Maintenance function to manage the implications of near-term operational maintenance, technical issues, and Aircraft on Ground (AOG) situations, optimise and enact fleet and flying programme decisions accordingly
Maintain close communication and cooperation with the Group Operations Control Centre in respect of flight plans, movement control and despatch, working cooperatively to resolve disruptions and to optimise operational performance
Work closely with 24-hour Crewing Duty Managers to respond to and resolve operational issues ensuring compliance with all crew agreements and regulatory factors and clarity of communication within and from the TOCC in respect of crew duties
Ensure operating cost implications and EU261 Denied/Delayed Boarding compensation financial considerations are analysed in supporting the Operations Duty Manager to manage the live operation
Coordinate the operational response to irregularities and disruption arising in the flying programme as required by the Operations Duty Manager and in close cooperation with colleagues within the team, the local airlines, Market tour operations and Musement ensuring a high degree of information flow and quality communications from the TOCC
As required by the Operations Duty Manager, coordinate short notice lease-in / lease-out in accordance with local CAA regulations and/or aircraft type changes
Support the Operations Duty Manager in the event of major disruptions, incidents, accidents for all airlines and in accordance with the Group, Markets, Musement and individual airline crisis response procedures
Carry out operational flight watch maintaining accurate systems data all times
Maintain a detailed working knowledge of all operational systems and contribute to the development and testing digital and analytical systems solutions for the airline operational control environment
Prepare high quality written reports and operational data to enable management decision and action
Undertake and participate in safety and compliance audit activity
Participate in project and continuous improvement initiatives as required
Act as a deputy to the on-shift Operations Duty Manager as required

Experience required:

Strong understanding and experience of aviation operational, technical, and regulatory matters
Clear and strong communications
Flexible, responsive, able to respond to fast changing operational situations
Ability to build positive and constructive relationships to work in collaboration with colleagues and stakeholders
Detailed understanding of cultural and contextual differences within local airlines
Customer focused towards both internal and external customers
Cost conscious and understands the longer-term perspective and implications of decisions
Open to new ways of doing things and views change as an opportunity
Resilient and able to work under pressure
Strong capabilities in English language (both verbal and written) is required

CAE Parc Aviation is an Equal Opportunities Employer. Personal data provided by applicants will be used strictly in accordance with our personal data policy.

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