Operations Manager

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Salary band:
Location: United Kingdom
Job type: Permanent
Aircraft type:
Contact:
Sector: Flight Operations, Other
Job Role: Flight Operations, Other

What we are looking for:

Farnborough Airport Limited is looking to recruit a Operations Manager to oversee the running of the Operations Team, reporting into the FBO Director.

About the role:

The Operations Manager will lead a large team of Operations Officers who focus on providing a safe, fast, and efficient handling of all aircraft movements through Farnborough Airport. Prompt and accurate communication is key to the provision of excellent customer service and the base to our success. The role will take overall responsibility for the safe and accurate sorting, collating, and transferring of technical and personal data enabling the production of the daily airport movement programme.

Within this role you will work as part of a team to:

  • Lead a large team, responsible for providing a safe, fast, and efficient handling of all aircraft movements through the Airport.
  • Management responsibilities, including payroll management, conducting annual appraisals, and rota management to ensure sufficient department coverage
  • Act as an escalation point for complex customer (crew) queries or concerns
  • Be a subject matter expert in handling requests for the airport by sorting, collating, and transferring the information into the FBO’s operating system
  • Support the transition and ongoing use of I6
  • Work in partnership with the wider FBO Management team to support consistent high standards of customer and crew experience
  • Be proficient and up to date on industry wide DfT and CAA enforced legislation
  • Manage ATM performance to ensure that Aircraft movements are in line with ATC protocols
  • Ensure that screening flights are managed in accordance with operating parameters
  • Build and maintain strong working relationship with NATs to support their forecast movements, particularly around peak times, and implementation of any flow restrictions (Imparted by NATs)
  • Keeping a strong relationship with base and key operators
  • Liaising with UK Border Force and Counter Terrorism
  • Attend company meetings as required
  • Maintain and update the Standard Operating Procedure (SOP) manual for traffic and planning, ensuring accuracy
  • Ensure that daily movements are accurately recorded and verified with ATC movements
  • Any other duties as required

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