Training Coordinator

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Location: Australia
Job type: Permanent
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Sector: Operations
Job Role:

We know what sets Virgin Australia apart is our people and the drive that we all have to make a real difference for our guests. Our culture encourages innovation whilst ensuring that our guests remain the focus of our business. We deliver a highly professional and polished service, whilst ensuring that we are safe in everything that we do. We want dedicated people who are passionate about customer service and ready for the challenge of working in a challenging environment.

The reality is that being a team member of the Virgin Australia group of airlines involves hard work but is very rewarding. Our people are at the cornerstone of the business and their award winning service to every guest every day is putting the magic back into flying.

About the role:

The Training Coordinator is a key member of the Ground Experience Training team, who supports the training design and delivery team in coordination and administration of training activities across the entire network. This is an entry level position on an initial 6 month fixed term contract, with the potential to extend.

Reporting to the Leader, Training Design and Governance you will:

* Provide pre and post training administration support to learning designers and facilitators to allow seamless delivery of training to our frontline team

* Manage multiple learning management systems by maintaining course catalogues, processing enrolments, troubleshooting and compiling reports

* Monitor training inbox and provide timely responses to stakeholders

* Raise purchase orders, track and reconcile payments for training related expenses

* Manage the training environment for systems based training by submitting requests, distributing logins and notifying stakeholders during system outages

What you’ll need:

To be successful in this role you will need:

* Proven coordination and administration experience in a fast-paced, results-oriented environment, ideally within training/L&D

* Intermediate computer skills in Microsoft Office and experience in learning management systems and Sabre would be beneficial

* A high level of prioritisation, communication and stakeholder engagement skills with a ‘can do’ attitude

* Ability to work to deadlines and manage time effectively

About you:

The ideal candidate will be self-motivated with experience in end to end training coordination and administration. You will use your exceptional planning and organisational ability along with your well-developed written and verbal communication skills to provide seamless support to a wide network of stakeholders.

Your responsiveness and ability to multi-task in a high pressure environment will be highly regarded as you manage change and requests from facilitators and other stakeholders within agreed deadlines. You will utilise your focus on customer service delivery to provide solutions to achieve the best learning outcomes for our frontline team members.

Interested?

This is an airline environment where things changing constantly, so if you’re a people person and have a passion for learning and development then please apply now!

Please refer to the below position description for further information.
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