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Location: Montreal
Job type: Permanent
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Sector: HR & Recruitment
Job Role:
Reporting to the training supervisor, the incumbent will act as a resource person, a strategic player in Transat Travel external agent’s tasks learning. Hence, the trainer’s main responsibility is to coordinate and/or deliver virtual trainings using various approaches and ensuring customized follow-ups.
Responsibilities
* Coordinate training material and human resources;
* Manage online training assignments and trainee’s presence with LMS;
* Analyse training reports and follow up with trainees and external agents’ management team;
* Provide coaching, feedback and direction to trainees during training sessions;
* Conduct Virtual discussion groups;
* Follow up on external agents’ questions;
* Act as a content expert (SME) in training course development;
* Act as a resource person for Transat products, Transat Travel preferred partners, Transat booking and billing system;
* Constantly look for the best teaching, facilitation and coaching methods.
Requirements
* Available to work on flexible hours (evenings and week-ends;
* Minimum of five (5) years’ experience in the travel business;
* Bilingual (French and English), spoken and written;
* Relevant experience in virtual training course;
* Knowledge of the LMS module of Success Factors, an asset;
* Solid knowledge of Transat products and systems;
* Excellent organisation skills;
* Ability for multitasking;
* Excellent introduction and communication skills;
* Ability to adapt to changes;
* Autonomy and resourcefulness;
* Demonstrate active listening and empathy.
Job Details
Location : Montreal Head Office / Downtown
Type of Work : Permanent, full time
Job category : Human Resources
Business segment : Head office
Business unit : Transat A.T. inc.
Job # : AT-18-222
End date of posting : 2018-08-02
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