Technical Assistant

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Location: Fort Worth, Texas
Job type: Contract/Locum
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Job Description

  • Administers the Learning Management System (LMS) for the Technical Operations Division 
  • Works with Corporate Learning and the LMS vendor to continually improve the LMS and the user experience 
  • Utilizes knowledge of the LMS to configure certification paths, course fulfillments, notifications and training assignments within the system 
  • Serves as LMS technical lead to the organization with a focus on resolution of learner issues including transcript issues, account requests, system functionality issues, etc. 
  • Works with Corporate Learning and the LMS vendor to identify LMS issues and validate corrective actions 
  • Supports the deployment of learning programs including uploading curricula, training assignments, student notification text and rules in LMS 
  • Partners with Program Developers to deploy web-based training content 
  • Utilizes LMS reporting capabilities to provide reports to the business and to assist in the development of custom reports 
  • Utilizes knowledge of LMS capabilities to recommend strategies for the management of qualifications, deployment of training and compliance reporting 
  • Assists in providing issue resolution to key stakeholders 
  • Creates high volume of travel reservations, including but not limiting to flights and hotel reservations, with attention to detail and accuracy

Job Qualifications

  • College degree preferred or equivalent experience 
  • At least 1 year of experience in LMS platform including configuration and technical support 
  • Experience with query and report development and analysis 
  • Experience with LMS environments and the SCORM specification preferred 
  • Experience with Sabre highly desired
  • Strong organizational, documentation and problem-solving skills 
  • Ability to proactively plan and complete time-sensitive projects 
  • Excellent verbal and written skills 
  • Experience in working effectively under deadline pressure 
  • Ability to interact effectively with all levels of management 
  • Some travel may be required
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