Technical Advisor II
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Location: Canada
Job type: Permanent
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Sector: IT & Communications
Job Role:
Technical Advisor II
The incumbent ensures the maintenance and troubleshooting of computers, peripherals and networks in accordance with established norms. He/She is the point of contact with the user, responsible to follow the incident through to resolution.
Responsibilities
* Act as first point of contact for incidents (primarily by telephone); open tracking ticket;
* Analyse users’ requests, diagnose and resolve hardware and software problems or transfer them with all pertinent details to the appropriate support group;
* Update requests in a proactive manner and ensure communication with users and be responsible for the follow up of the ticket;
* Install, configure, troubleshoot and move computers and peripherals;
* Create and manage user accounts with the appropriate tools;
* Update software and custom applications on users workstations, and participate in production schedules according to established norms;
* Document problem resolution process after each intervention as well as support procedures;
* Manage and participate in projects involving the workstation fleet;
* Complete weeks in support 24/7.
Requirements
* Strong Customer service orientation with excellent interpersonal skills;
* Bilinguism essential (French and English), spoken and written;
* College diploma in computer science or relevant training;
* A+, MCSE, MCDST certified, essential;
* Three (3) to five (5) years of experience in a similar position;
* Strong troubleshooting skills (network and hardware/software);
* Excellent knowledge of Windows 7, Windows 10, MAC os, Office 2013, Office 365, technologies de virtualisation (ex. Citrix);
* Organized, responsible and able to work under pressure; team spirit;
* Available for extended hours, weekend (rotating) and 7/24 support;
* Ability to install and move computer equipment as required.
Job Details
Location : Air Transat Head Office / Ville Saint-Laurent
Type of Work : Permanent, full time
Job category : Information technology
Business segment : Head office
Business unit : Transat A.T. inc.
Job # : AT-18-237
End date of posting : 2018-08-10
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