Talent Pool Analyst Accreditation

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Location: Madrid
Job type: Permanent
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Sector: Operations
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Description

IATA is constantly looking for talented and committed young professionals in our Madrid office in Spain. If you would like to build a career in the aviation environment, embrace our corporate values and are eager to contribute to our success, you may have what it takes to work for IATA. While at present we may not have a vacancy in our Accreditation team in Madrid, if you submit your profile to join the IATA Talent Pool you may be contacted in the future for undergoing our interview process and should a position be opened you can be considered for this opportunity. Join our permanent talent pool today!

Reporting to the Manager, Accreditation the incumbent will be responsible for supporting the management of the accreditation process with a strong focus on default and irregularity management for the assigned countries.

Responsibilities

Ensure a rapid transmission of any accreditation related matter to the market through the Agency Information Relay Services;
Manage the application process for all programs including managing new applications, changes, initial financial assessment, financial security, location inspections and static data;
Support Agency Management process including making required changes in all associated systems;
Manage Risk Management process including irregularities, financial assessments, financial security, suspension, defaults, terminations and reinstatements;
Provide support to agents and field offices on all accreditation related matters;
Handle customer recoveries highlighted through Accreditation Satisfaction surveys with a continuous improvement mindset Support management in the roll out of the Accreditation projects Ensure that the degree of satisfaction meets the customer and company requirements
Support the accreditation team on administrative matters and any other ad-hoc requirements.

Qualifications and Skills

University degree in Business Administration or a related field;
3 years’ experience in a business support function, preferably in a multicultural/commercial environment;
Excellent organizational and customer service skills;
Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines;
Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy;
Excellent IT skills including MS office;
Excellent communications skills in English (written and spoken);
In addition, proficiency in Arabic, French or Portuguese will be an advantage.

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At the heart of IATA are our Values and Behaviors. We all have different personalities, styles and areas of expertise, but you’ll recognize us by the consistent way we act and behave in line with our Values and Behaviors. We are looking for people who bring them to life in everything they do – they are:

* Act with integrity and uphold our standards

* Think strategically in support of the global big picture

* Partner and manage to create high performing teams

* Putting people first by acting with a simple human touch

Here at IATA we are proud of being a Diverse & Inclusive Organization – we have people from all over the world working in our offices, and we extend this to our recruiting practices. We are a meritocratic organization and an equal opportunity employer.
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