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Supervisor Customer Care Center Night Shift

Supervisor, Customer Care Center (Night Shift)

The incumbent will assist Call Centre staff with product and technical questions while ensuring that high customer service standards are met and maintained.

Responsibilities

* Ensure the team of agents under his supervision is up to date on policies and procedures and promotions offered by Transat;

* Act as change agent toward his team when modifications are required regarding policies and procedures;

* Ensure that agents under his supervision maintain the service levels that are required and can achieve the objectives given by the leadership team;

* Meet with all team members on a regular basis to ensure continuous training and performance management;

* Takes part in various meetings held in Transat offices on a regular basis;

* Collaborate with all departments to ensure operations run efficiently;

* Stay informed on call centers best practices;

* Ensure the team of agents under his supervision respect the work schedule;

* Compile the necessary statistics to evaluate reservation agents on a monthly basis.

Requirements

* Minimum of three (3) years in a call centre and/or experience in the Tourism industry;

* Bilingualism (French and English), spoken and written;

* Supervisory experience, an asset;

* Holds TICO/OPC certifications;

* Problem solving skills and ability to function in a fast paced environment;

* Excellent verbal and written communication skills;

* Highly organized, flexible, self-motivated and enthusiastic;

* Ability to motivate and coach staff;

* Proficient in Microsoft Office;

* Ability to work shifts and weekends;

* Systems knowledge: ININ, DATALEX, TTS.

Job Details

Location : Montreal Head Office / Downtown

Type of Work : Temporary, full time

Job category : Call Centre and Customer Relations

Business segment : Head office

Business unit : Transat Tours Canada

Job # : TTC-18-219

End date of posting : 2018-07-26

I would like to apply for the post of Supervisor Customer Care Center Night Shift bases at your esteemed organisation. I have attached my CV.

CV:

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