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Sr Product Support Manager
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Location: Cedar Rapids
Job type: Permanent
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Sector: Operations
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Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?
Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.
We are currently searching for a Sr Product Support Manager to join our team in Cedar Rapids, IA (1000). Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.
Job Summary
Product Support Specialist/Managers are the primary points of contact within the Company for all customer issues involving performance of fielded systems/products. They ensure any customer problems with the reliability of maintainability of these products are addressed and resolved aligned with the customer’s sense of urgency. They draw upon the collective resources of the Company to drive and implement resolution of customer problems. Product Support Managers develop and coordinate implementation of Product Support Plans and Mod Programs to ensure timely and uninterrupted support and maintenance of assigned fielded products. This is an individual contributor role.
Job Responsibilities
* Plans, schedules and arranges own activities in accomplishing objectives.
* Possess a complete understanding and application of principles, concepts, practices and standards.
* Develops solutions to a variety of problems of diverse scope where analysis of data requires evaluation of identifiable factors.
* Erroneous decisions or failure to achieve objectives would have a serious impact upon the administration of the organization.
* Implement STARS Escalation Process to resolve customer issues.
* Provide effective and timely problem solving support for assigned systems/products to assure highest ratings in customer satisfaction and reliability.
* Ensure timely resolution of customer AOG’s (aircraft on ground) support requests.
* Lead support effort for mod plans to ensure implementation of support deliverables to meet customer/Program schedule.
* Drive assigned product issue resolutions and enhancements that improve customer satisfaction and reduce cost.
Basic Qualifications
* Bachelor’s degree in appropriate discipline or in the absence of a degree six years of related experience; identified skills and experience
* Experience in the aerospace industry
* Experience with Data analysis
* Willing travel 10% of the time
At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.
And that’s just for starters.
Some of our competitive benefits package includes:
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Medical, dental, and vision insurance
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Three weeks of vacation for newly hired employees
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Company-paid winter holiday shutdown for most locations
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Generous 401(k) plan that matches 62.5 percent of the first 8 percent of eligible compensation you contribute (or 5 percent if you save 8 percent)
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An Incentive Pay Plan based upon company performance
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Tuition reimbursement
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And more
Interested yet? Apply now and embark on your next worthwhile adventure!
Rockwell Collins is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.
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