Sr Customer Service Executive

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Location: India
Job type: Permanent
Aircraft type:
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Sector: Operations
Job Role:

Position: Sr. Customer Service Executive
Location: Delhi
Qualification: Graduate
Age: 20 - 25 Years
Experience From: 0 Years - 6 Months
Experience To: 2 Years - 0 Months
Key Requirement for the Position Effective Communication Skills – verbal and
written
Proficient
2. Typing Speed/Computer Proficiency Proficient
3. Should possess pleasing personality Proficient
4.Ability to adjust to various Shift timings

Job Description Deals with passenger enquiries about flight departures and arrivals
2. Issuance of tickets to the passenger after confirming their reservations
3. Issuance of Boarding Cards to bonafide passengers after validating their photo ID
4. Tagging their baggage to the correct destination after noting down the correct baggage weight
5.
Adheres to the standard allowances given for passengers’ Check in Baggage and charging excess
baggage tax from passengers for baggage exceeding the standard allowance
6.
Efficient Handling for passengers requiring special assistance like Expectant mother, Old Age
passengers, Passenger with infant/ small child and informing the Duty Officer and Manager for the
same
7. Proper reconciliation of passengers at the Boarding gates for their respective flights
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