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Sr Analyst

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Sr. Analyst

Post Begin Date

2 days ago(1/28/2019 5:55 PM)

Requisition ID

2019-27857

Location

US-TX-Dallas

Employment Type

Regular Full-Time

Department

20-Technology

Overview

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Responsibilities

WORK ACTIVITIES/CONTEXT:

Customer / Business Orientation:

* Provides leadership and coaching for Team.
* Completes tasks independently / interdependently.
* Consequences of error carry a high risk to the organization.
* Focus on internal and external Customer requirements.
* Interact with business Customers to define, analyze, and deliver Customer requirements.
* Demonstrate proficient understanding of business processes being supported by assigned systems(s).
* Develop business process understanding across multiple business Customers.

Project Management:

* Serve as a communications liaison between the business Customer and the technology development and support groups.
* Document and communicate assigned work and progress to immediate project team, and management.
* Communicate problems or issues in a timely manner.
* Support the organization’s project management policy, practice, and methodology.

Problem Solving:

* Analyze and resolve problems of medium to high complexity.
* Research and recommend alternative actions for problem resolution.
* Employ productivity aids in all aspects of assignments.

Testing / Deliverable Quality:

* Assist less senior Business analyst and Developers when performing system and acceptance testing.
* Test and implement system and enhancements using techniques that preserve system integrity.

Production Support:

* Responsible for immediate response to production program problems.
* Identify process or system enhancements for business Customers.

Financial Accountability:

* Develop cost analysis estimates.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee’s Leaders.

Qualifications

BASIC QUALIFICATIONS:

High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

EDUCATION:

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High school diploma or equivalency required.

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BS/BA in Business, Engineering, Computer Science, or Information Systems, or equivalent formal training preferred.

WORK EXPERIENCE:

The mission of the Sr Business Analyst on the Digital Workplace Solutions Team is to deliver business value for Southwest Airlines through our Employee facing technology solutions. The Business Analyst accomplishes this mission by fully understanding the business vision, capturing business requirements, and communicating those business requirements to the Team.

* Minimum of 5 years work experience as an Analyst or equivalent position required
* Able to research, create, and document requirements, processes, and technical specifications
* Experience and/or demonstrated expertise in Digital Workplace transformation initiatives
* Experience with Social Business solutions (optimizing social media engagement with our Customers, knowledge relevant technology platforms, etc)
* Experience working at Southwest or another airline
* Experience serving in a Product Owner or similar role
* Experience with Agile methodology and tools
* Experience with JIRA
* Experience with SharePoint Administration (optional)
* Experience with SaaS solution configuration optimization (Examples: MS O365, Lithium, Sprinklr, Inspirus, Cybergrants)
* Microsoft Certified Professional preferred
* Scrum Master Certification preferred

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Core Knowledge:

* Advanced knowledge of business analysis, process modeling and redesign.
* Advanced knowledge of technical environment.
* Advanced knowledge of the SWA Methodology.

Critical Skills:

* Excellent partnering, communication, and negotiation skills in working with both Business Customers and Technology Development.
* Able to analyze large, complex, or vague Business or technical problems and translate analysis into viable solution recommendations.
* Able to manage large projects.
* Able to work effectively in a strong Customer service / team oriented environment.
* Able to complete Business Analysis, process modeling, and redesign.
* Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same.
* Able to prioritize effectively.
* Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.
* Able to apply and teach technologies to the business functions.
* Advanced knowledge of business analysis, process modeling and redesign.
* Advanced knowledge of technical environment.
* Advanced knowledge of the SWA Methodology.
* Excellent partnering, communication, and negotiation skills.
* Able to analyze and resolve problems of large complexity.
* Able to manage large projects.
* Able to work effectively in a strong Customer service / team oriented environment.
* Able to complete Business Analysis, process modeling, and redesign.
* Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work. Able to mentor others to do the same.
* Able to prioritize effectively.
* Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.
* Able to apply and teach technologies to the business functions.

Must be able to comply with Company attendance standards as described in established guidelines.

OTHER QUALIFICATIONS:

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

Southwest Airlines is an Equal Opportunity Employer.

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