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Specialist Frontline Sales Engagement Incentives Jetstar
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Location: Melbourne
Job type: Permanent
Aircraft type:
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Sector: Sales & Purchasing
Job Role:
Jetstar thrives on innovation! We are always looking to employ ambitious and proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.
The two key functions of this role are to drive spend per passenger of ancillary revenue products (including seats, bags, flexi-products, inflight, upgrades, lounges) and continuously improve Jetstar frontline (and management) engagement, motivation and sales skills. The role works closely with Jetstar airline’s training, cabin services and ground handling departments to develop industry leading sales and product training, incentive programmes and 360 continuous improvement programmes including product, systems and technology.
Reporting to the Senior Product Manager - Flight Product, your main accountabilities will include:
• Delivering sales training content to crew trainers
• Coaching of trainers to deliver sales training
• Ongoing review and development of sales training
• Conducting market research into best in class training programmes to deliver insights to improve sales training
• Working closely with other departments to optimise product launches (and improve product knowledge of current product)
• Reviewing existing commission schemes for frontline staff and introducing new schemes where appropriate
• Rolling out fair, transparent and motivating Incentive programmes to frontline staff
• Ensure crew feedback is fed back to senior leadership and appropriate action is taken.
To be successful in this role, you will demonstrate the following skills & experience:
• 2-3 years’ experience in direct B2C selling
• Experience in developing and delivering sales training programs
• Experience in developing and managing engagement and incentive programmes
• Strong relationship, stakeholder management and influencing skills (at all levels of the organisation)
• Excellent verbal, presentation and written communication skills.
• Strong listening skills
• Strong analytical and data insight skills
• Ability to develop and present strategies and plans
• Sound understanding of project management methods
• Ability to develop and deliver programs through to completion with a strong commitment to meeting budget, timeframe, quality requirements.
About Us
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
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