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Service Leader PT 20 hrs Perth
Location: Perth, Australia
Cathay Pacific Airways Australia is looking for 2x motivated and enthusiastic Service Leaders to join our Perth Airport team. This is a part time, 20 hours per week, 3 year contract role. This role requires shift work from early mornings, night shifts, weekends and public holidays.
You will form part of a team who care deeply about our customers and our brand of delivering a "Life Well Travelled". As a Service Leader your main duty is to oversee and monitor suppliers’ assigned daily functions to ensure that overall airport operations run smoothly and efficiently.
If you are interested in this opportunity, please read the information below of what is required in this role.
* You must have the right to live and work in Australia to be considered for this role
* Shortlisted candidates may be asked to attend an assessment centre in January
Key Responsibilities:
* Supervise and support suppliers to operate efficiently being on time and error free
* Support local airport management to manage flight disruptions and irregularities
* Ensure suppliers are equipped with the knowledge, skills and training required for their assigned tasks
* Monitor day-to-day team and/or individual performance of suppliers and support by role modelling and on-the-job coaching
* Support suppliers to deliver exceptional customer service on a daily basis
Requirements:
* Post-secondary education
* Minimum high school graduation
Competencies:
* At least 2 years customer service experience, preferably in airlines or airport services
* Demonstrable ability to work independently with good decision making skills
* Self-motivated, builds constructive and effective working relationships
* Strong customer service mentality with superior interpersonal skills
* Flexible and adaptable to constant change
* Strong organisational and time management skills to prioritise and manage multiple tasks and deadlines
* Ability to work in pressurised situations such as disruptions, emergency and accident, and contingency situations.
CX Competencies:
* Analysis and problem solving – Level 1
* Customer focus – Level 1
* Teamwork and building partnerships – Level 2
* Communication – Level 2
* Interpersonal effectiveness – Level 2
* Coping with pressure – Level 2
Application Deadline: Friday 22 December 2017, 23:59 AEST
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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