Start your job search

Senior Technical Account Executive

1381013

Skyscanner is a leading global travel search site and app, a place where people are inspired to plan and book direct from millions of travel options at the best prices. We employ over 1000 staff across eleven offices globally, and, having reached market leader status, we were recently acquired by Chinese online travel company Ctrip in a deal valued at £1.4bn. While we remain operationally independent, our acquisition by Ctrip allows us to take the business to the next level of accelerated global growth. It’s a hugely exciting time for Skyscanner and the over 80m people who use us every month. We are unbiased and free, our secret is in our unique proprietary technology that connects people directly to everything the travel industry has to offer.

As a Senior Technical Account Executive in the Partner Success Squad, you will be the conduit between our partners, engineering and the business, ensuring that the flow of information enables the smooth integration and maintenance of our partner connectivity. You will build strong, long standing relationships with our partners and be a single point of contact.

Skyscanner operates in a Tribes and Squads model and we have created an engineering culture where there is a high level of trust, autonomy and transparency. Our engineers work in autonomous teams (squads), they create their own backlog, they ship code whenever they want and don’t have dependencies in order to deliver to their users. Our engine uses global scale services, big data and machine learning to capture, normalise and make sense of real time information from our thousands of partners.

What you can expect as a Senior Technical Account Executive

* A supportive, trusting and transparent working environment

* An opportunity to support different product verticals

* The opportunity to bring value to users and partners and impact the partner side of the network

* A place where proactively increase your knowledge of Skyscanner’s product, services, client-types and engineering needs, and of the partner integration models

* The opportunity to actively drive change in a fast paced, thriving and growing, unique culture

* An environment of continuous improvement where you optimise for impact and velocity

What we are looking for

* Previous relationship management/Account management experience, ideally in a technology organisation

* Experience in some of the following specialism: new integration management, current integration modification, partner quality management, partner product management, partner technical management, inventory and coverage management.

* Experience of completion of specific technical documents e.g. partner survey, and that partner technical documentation is updated for any tasks that you work on.

* Experiment with the application of continuous improvement principles (e.g. Lean and agile); you are able to spot opportunities to automate and reduce waste, and put in place solutions within your own scope of influence.

* The ability to communicate clearly with partners and commercial teams on straight forward issues / topics and build relationships easily. You empathise easily with partners, and can adequately communicate their needs back to your team

* Experience in monitoring the appropriate metrics and support proactive reporting for the partners you are supporting, to ensure they have timely updates on errors, ongoing issues and the success of integrations

* Ability to analyse simple data sets e.g. trends in price accuracy or competitiveness and draw conclusions on partner problems and potential improvement opportunities

* Curiosity to learn – avidly seeking knowledge on internet economy and partner management best practice

* Ability to problem solve and are develop problem solving skills using simple analysis to uncover core root causes and address them

* Excellent written and verbal communication skills

* The ability to influence and prioritise

* Fluent in Spanish or Portuguese (not essential)

Why Us?

Skyscanner can offer you large scale, complex problems where you can reach 80 million users whilst enjoying a high level of autonomy and influence and a flexible working environment where you can thrive.

We are proud to have a working environment that sets our employees up for success, as well as all the usual perks you would expect from barista machines to massage chairs, to free food, holiday buying scheme as well as frequent townhalls with our CEO. What we really aim for is a place where people can thrive, be trusted to make impact and ultimately help us put our users first.

Join us now.

I would like to apply for the post of Senior Technical Account Executive bases at your esteemed organisation. I have attached my CV.

CV:

I agree to Terms and conditions* and Privacy Policy* and Site Usage Policy*

I don‘t want to receive regular notifications (in a form of newsletters) on new/featured Job Listings sent to my e-mail.