Senior Manager Sales Products Programs Sales Sub saharian Africa with location in Brussels
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Location: Brussel
Job type: Permanent
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Sector: Sales & Purchasing
Job Role:
Senior Manager Sales Products & Programs Sales Sub saharian Africa – with location in Brussels
Mission
The Senior Manager Sales Products & Programs is responsible for the optimization of customer related solutions for Sales, B2B Marketing / Sales Promotion and Sales Service processes. By bundling market feedback and translating customer patterns into proposals she/he acts as a bi-directional information hub between markets, regional management and the LH Group headquarter(s). She/he contributes to continuous optimization of the Sales Products and Programs, Sales Services and Sales Promotion processes.
Dependent on the assignment focus the tasks include the following:
Sales Products and Programs
Establish and steer a comprehensive Sales Product and Program Management (PPM) for his/her markets in coordination with the global and regional sales PPM team.
Develop new local sales products and decide on the product and program portfolio for his/her markets in accordance with market requirements while focusing on customer centricity, taking current market developments and competitor situations into account.
Take a leading role in the conception, development, creation and roll out of new global sales products together with the global and regional sales PPM teams, e.g. by leading global PPM projects.
Responsible for the successful roll out of new products in the market with special attention to local market specifics. Apply local insights, ideas and feedback to decide on necessary adaptions of global sales products to his/her respective markets.
Selection and determination of efficient sales activities, personalized products and premium- and corporate products within his/her markets.
Drive the development of additional personalized services to increase margin potentials by differentiation through customer centricity and personalization.
Review & steer corporate programs and other incentive schemes in order to ensure competitiveness of the corporate product in the markets, where applicable.
Develop the incentive strategy for his/her markets based on the contracting guidelines, in close cooperation with local GG units, and ensure compliance with the guidelines respectively.
Support, guide and instruct markets with regards to yearly contracting guidelines (e.g. AIP, CIP).
Steer the sales team in his/her GP region when developing new local distribution
roadmap across all customer channels and trend scouting for innovation in single
markets.
Ensure quality of display (e.g. pricing, ancillary services, branded fares) in any
distribution channel and purchase point (e.g. GDS, OBE, OTA) in the markets.
Sales Service Process Coordination
Ensure provider management performance/quality control and SLA monitoring for
outsourced or centralized processes.
Manage roll out and success of sales services and improvement measures along the
defined service process descriptions and regulations.
Deliver local insights regarding service portfolio and process improvement to the
Global Provider Management Team, and manage compliance with market specifics
and legal requirements in his/her markets.
B2B Sales Promotion
Initiate, plan, implement and evaluate B2B marketing / sales promotion activities in
accordance with the agreed marketing strategy and concepts by HM/BG in all
relevant regions (tactical and trade marketing) within the GP region.
Coordinate content generation concerning relevant product developments, local
partnerships, etc. for specific channels (e.g. in sales presentations, newsletters,
CMS, PDF-Flyers and brochures) in close cooperation with the region management.
Develop & track the yearly marketing plan for B2B sales promotion activities incl.
joint activities for LH Group (and JV partners where applicable) within the LH Group
for the respective markets.
Develop and drive sales promotion & B2B marketing innovation in coordination with
regional management HX/_C & HM/BG.
Support, guide and instruct the Sales Promotion Specialists in his/her respective
markets.
Information Hub Function
Bundle, coordinate and oversee the “4 Ps” (product, price, place, promotion) in
his/her markets
Ensure a seamless flow of marketing / product / competition / partners / servicing
related business intelligence to relevant departments
Bundle customer-oriented product information and ensure content feed to all
relevant communication channels (internal)
Participation in other duties as assigned
People Management
Select, lead, guide and motivate his/her team
Personnel planning in accordance with target agreement and budget allowance
Develop the team and foster talent by applying the available performance
management tools
Process Orientation
Accountable for process execution within his/her department
Actively collect and contribute ideas for process improvements
Profile
Analytical skills
Entrepreneurial / commercial mindset
Ability to manage complexity
Independent and proactive approach
Strategic and conceptual thinking
Decisiveness
Assertiveness
Problem solving / solution oriented
Service / Customer Orientation
Innovative and open to change
Leadership skills
Communication skills (verbal and written) /Interpersonal skills
Conflict management skills
Cooperation skills/ Team player
Structured / systematic approach/Process orientation
How to apply?
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