Senior Customer Account Manager

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Location: UK
Job type: Permanent
Aircraft type:
Contact:
Sector: Airport
Job Role:

Job Summary

Exhibiting your strong leadership qualities, you will own the allocated customer account(s) within the business, and ensure that all aspects of the account (s) are aligned with both the business and customer requirements and expectations. You will be required to deliver the highest quality of customer service, to both external and internal customers, acting as the focal point for all communication and information between the customer and gate gourmet

As the Senior Customer Account Manager, you will be responsible for ensuring all stakeholders have clarity and are compliant with the customer contract, service level agreements and agreed kpi’s and the ongoing performance against those items through the provision of accurate monthly reports. You will take ownership of new menu development processes and work across the business with all internal stakeholders, ensuring to ensure awareness of timelines and responsibilities to deliver business and customer objectives.

Focussing on customer relations, you will be responsible for existing and new customer relationship management and ensuring that strong relationships are maintained. You will oversee the review of customer complaints and the implementation of solutions ensuring the solutions / outcomes are communicated to the client effectively.

Using your strong analytical skills, you will support the commercial director / global account managers in preparing and updating account plans based on accurate analysis of business data and objective decision making.

The role will require flexibility of being able to travel within the UK&I.

Qualifications:

Qualifications:

Education:

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Educated to a degree level

Work Experience:

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Extensive experience in a similar role

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Previous experience in the food industry preferred.

Other Skills: (Certification, Licenses and Registration)

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Basic Food Hygiene

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Good English and numeracy skills

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Ideally educated to degree level or equivalent

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Proficient IT skills, including Microsoft Excel, Word and PowerPoint

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Demonstrable relevant industry experience

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Demonstrable account management / customer services experience

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gategroup Competencies Required to be Successful in the Job:

* Thinking

Information Search and analysis & problem resolution skills

* Engaging

Understanding others, Team Leadership and Developing People

* Inspiring

Influencing and building relationships, Motivating and Inspiring, Communicating effectively

* Achieving

Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

* We treat each other with respect and we act with integrity

* We communicate and keep each other informed

* We put our heads together to problem solve and deliver excellence as a team

* We have passion for our work and we pay attention to the little details

* We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

* We do what we say we will do, when we say we are going to do it

* We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

gategroup – an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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