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Second Line Engineer
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Location: South East
Job type: Permanent
Aircraft type:
Contact: Ashley Ewen
Sector: Operations
Job Role:
Zenon have been commissioned by a premier operator to source a Second Line Engineer for their operation in the South East of the UK.
Reporting directly to the Service Desk Manager responsibilities include, supporting and maintaining clients’ IT Infrastructure, associated hardware and software, including installation and configuration of new solutions.
Benefits:
• Competitive Salary
• Company Benefits.
Main Responsibilities:
• Support & maintain clients core infrastructure i.e. availability, performance, security and operability (covering servers, networks, telecoms, firewalls, routers, switches and storage)
• Manage incidents and requests through to resolution in line with process and SLA
• Carry out regular server reviews and health checks
• Support IT project work when required – this may include commissioning and decommissioning of new systems, including testing and documentation
• Keep up to date with new technologies and share innovative ideas with the team
• Provide out of office hours on call support, on a rota basis
• Liaise with customers, 3rd party software vendors and suppliers
• Assist with 1st line duties during busy periods/annual leave
• Provide mentoring and encouragement to the 1st line engineers, produce process documentation & training where necessary
Skills and Experience:
• A minimum of three years’ experience in a similar 2nd Line technical role, preferably within an ITIL environment
• Expertise in diagnosing, repairing and solving hardware/software server & network related issues.
• Excellent experience and understanding of Microsoft Windows Server 2012 & 2016, including, but not limited to, active directory, file permissions, DHCP/DNS services, firewalls and group policy.
• Excellent experience and understanding of MS SQL, IIS SharePoint, Microsoft Exchange, RDS & Terminal Server
• Excellent experience and understanding of virtualisation solutions such as VMWare and Hyper-V.
• Experience of networking principles such as VLANs and VPNs
• Experience and understanding of backups & restoration
• Strong organisational and time management skills
• Strong communication skills
• Analytical, solution focused, process and problem-solving skills
• Strong customer focus with commitment to providing a high level of customer service
• Able to work well under pressure and to deadlines
• Ability to work as part of a team
• Reliable, honest and willing to go the extra-mile
Why Choose Zenon Aviation?
In the ever changing and dynamic market place, Zenon Aviation knows that the support and care we provide to candidates is vital in assisting you in achieving your career aspirations. Our team of dedicated consultants will deal with your application efficiently and more importantly confidentially, providing a professional and reliable service.
If the above opportunity is of interest to you please forward your CV to us in confidence.
Alternatively, for a confidential call with our Recruitment Consultant Ashley Ewen, please phone our office
All applications will be handled in the strictest confidence and unless you hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.
Only candidates with the right to work within the EU will be considered.
Zenon Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
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