Sales Products Programs Expert Home Market Belgium
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Location: Brussel
Job type: Permanent
Aircraft type:
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Sector: Sales & Purchasing
Job Role:
Sales Products & Programs Expert Home Market Belgium
Job Objective
Within the future integrated Brussels Airlines, Eurowings and Lufthansa Group environment, the Sales Products & Programs Expert is responsible for the local implementation and maintenance of centrally developed sales products and programs in the home market Belgium. She/he ensures the sales toolbox for the LH Group matches the market needs, identifies opportunities for improvement and supports the development of new sales products and programs. She/he is involved in the Sales Product and Program Management process.
Key responsibilities
1/ Sales Products and Programs
* Prepare the roll out of new LH Group products in the market in collaboration with the global and regional product and program management team
* Support the global sales product and program management team in the conception, development, creation and roll out of new sales products with local insights, ideas and feedback
* Review & steer corporate programs and other incentive schemes in order to ensure competitiveness of the corporate product in the market
* Support the development of additional personalized services to increase margin potentials by differentiation through customer centricity and personalization
* Monitor the success of all LH Group products and programs in the market and ensure a seamless flow of product & market related business intelligence to relevant departments
* Bundle sales product and program information and ensure content feed to all relevant communication channels (internal) and communication to the market
* Ensure quality of display (e.g. pricing, ancillary services, branded fares) in any distribution channel and purchase point (e.g. OBE, OTA) in the market
2/ Contracting Coordination
* Deliver feedback on the LH Group contracting guidelines to the relevant departments and ensure local compliance with these guidelines
* Ensure that sales activities comply with the LH Group contracting policies
* Creation of market settings for AIP/CIP and push action contracts and contribution to the development of contractual incentive schemes in cooperation with all relevant departments
* Support the market with the compilation of business cases for exceptions from the contracting policies and coordinate exception requests, in cooperation with the Sales Steering & Business Development Experts
3/ Support tasks
* Support the implementation of fees and charges in the market
* Provide impulses, feedback and local business intelligence regarding pricing products to central Revenue Management units
* Participation in other duties as assigned
Your profile
* Commercial education - Bachelor degree
* Industry/Home Market Belgium knowledge is required
* Knowledge of Lufthansa Group/Eurowings Group product and sales organization is an asset
* Required languages: fluent in English, French and Dutch (spoken and written) is a must. German is an asset
* Service / Customer orientation
* Cooperation skills / Team player
* Entrepreneurial / commercial mindset
* Strategic and conceptual thinking
* Independent and proactive approach
* Attention to quality and detail
* Problem solving / solution oriented
* Communication skills (verbal and written)
* Ability to manage complexity
* Innovative and open to change
* Structured / systematic approach/Process orientation
* Interpersonal skills
* Analytical skills
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